If you are looking for someone to help promote customer loyalty and increase sales, and build trust through customer support, I am here to assist you.
I am a very enthusiastic, positive and result oriented person who has worked in the customer care industry for over 2 years. I have the ability to listen attentively and communicate effectively both in written and spoken English.
My previous duties included learning how to communicate effectively with a large team and how to solve problems in a constructive manner. I also served as a mediator between our company and prospective clients, and this helped me to develop essential diplomacy skills.
I am very familiar with the following:
-Microsoft Office (excel, word, PowerPoint) with an average typing speed of 65 words per minute
Administrative skills
Live chat support
Google drive
Freshdesk
Shopify
Amazon
Google suite (spreadsheet, doc, slides)
Zendesk
I believe my communication skills, problem solving skills and attention to details would make me an invaluable asset as part of your customer service team, and would help advance your business goals.