Adeniyi Gbemisola

GBEMISOLA OPEYEMI ADENIYI Ekiti State University- Ad0-Ekiti Nigeria Mobile: - Email:-LinkedIn: Adeniyi Gbemisola EDUCATION/QUALIFICATION: Mar. 2024 CIPM Qualification (Affiliate, Professional I) – In view Jul. 2022 CIPM Qualification (Intermediate II), Professional Qualification - WORK EXPERIENCE: April. 2022 – Date Key Responsibilities: Ekiti State University- Ado Ekiti, Nigeria Programme of Study: Bachelor of Science in Political Science Education Concentration: Client Relationship Manager Virtual Assistant/Administrative Support, Education Buddy Global (Nigeria) Solutions, Nigeria Organizing appointment, meetings and events for prospective students with the team lead and student recruiter – Calendar Management Handling inquiries from students, parent and educational institution through emails and phone correspondence Maintaining database of students and correspondence using CRM – Google spreadsheet Creating and editing reports, presentation and promotional materials Gathering information on educational institutions, courses, scholarship and payment instalment plans Acting as the primary point of contact for client; Providing Information and Offering Support throughout the enrolment process. Building and maintaining strong relationships with clients to understand their needs, concerns, and preferences. This involves regular communication via phone, email, or in-person meetings. Guiding clients through the enrolment process, including assisting with application forms, explaining admission requirements, and ensuring all necessary documents are submitted on time. Handling client complaints and concerns promptly and professionally, aiming to resolve issues to the satisfaction of all parties involved. Gathering feedback from clients regarding their experiences with the agency's services and programs; Use this feedback to improve processes and enhance client satisfaction. Maintaining accurate and up-to-date client records and databases, ensuring confidentiality and compliance with data protection regulations using the excel spreadsheet Assisting in organizing and participating in recruitment events, fairs, seminars, and other activities aimed at attracting prospective clients and promoting the agency's services. Working closely with other departments within the agency to coordinate efforts and provide seamless service to clients. As part of my role, I manage several associates – providing guidance and contributing to their development and growth on and off work. Sept 2019 – Dec. 2021 Administration Officer, Abu Gallery, Osogbo - Key Responsibilities: Oversee daily office operations such as managing schedules, coordinating meetings, handling correspondence, and ensuring office supplies are stocked; Assisting with financial tasks such as invoicing, processing payments, and maintaining financial records; Aiding in recruitment, onboarding, and maintaining employee records; Assisting in organizing gallery events, exhibitions, and receptions; Acting as a point of contact for visitors, artists, and clients, providing information and assistance; Assisting in logistics for exhibitions, including artwork handling and installation; Help maintain the gallery's website, social media presence, and promotional activities; Ensure compliance with regulations and maintain administrative procedures; Provide assistance to gallery staff and management as needed; Maintain records of artworks and coordinate shipping and receiving. Jul. 2018 – Jul. 2019 Intern, Chariscoopers Consult Nigeria, Lagos Key Responsibilities: Analysing data to support consulting projects and client recommendations; Assisting with administrative tasks such as scheduling meetings, preparing documents, and managing correspondence; Participate in client meetings and calls. Take notes, prepare meeting summaries, and follow up on action items; Conduct background research and contribute to proposal content; Contribute to the development of client deliverables such as reports, presentations, and recommendations SOFT SKILLS AND OTHER RELEVANT SKILLS: Microsoft Suite Proficiency in MS Excel, MS Word, Human Skills Strong knack to build and maintain professional and business relationships Communication Strong communication skills – Strong writing and oratory skills Language Business Fluency in English Language Mentorship I have mentored, and still mentoring several people regarding career and academics VOLUNTARY WORKS/COMMITTEES SERVED ON: Mar. 2023 HR Assistant, Eudoratech Nigeria Sep. 2021 Member, Administrative Committee, HICC ACHIEVEMENTS: July-/2017 Best Volunteering Personnel - Class of 2020, Harvesters International HICC. Organized Student Personality of the Year, CLASSIC Awards 2017, EKSU LEADERSHIP POSITIONS HELD: Jun. 2019 – Jul. 2020 Administrator, Bakers’ Representative Council (BRC), Key Responsibilities; Chief Spokesperson on all finance related issues, Bookkeeping, Budgeting, Reporting and assisting with Tendering processes. - Library Prefect, Federal Government Girls’ College Key Responsibilities; General administration of the library PROFESSIONAL REFERENCES: Available on request.