Adeniran Aanuoluwapo

ADENIRAN AANUOLUWAPO O Email ll LinkedIn ll Portfolio ll - Oyo State, Nigeria _________________________________________________________________________ PROFESSIONAL SUMMARY A versatile and detail-oriented Virtual Assistant with over 2 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle customer inquiries,resolve issues, and ensure satisfaction through personalized service delivery. Skilled in building strong relationships and adapting to evolving customer needs resulting in increased customer loyalty and retention. Proficient in leveraging effective communication and problem solving skills to enhance the customer experience and drive company goals. Experienced in virtual assistance and proficient in CRM tools, Microsoft Office Suite and administrative support functions. Committed to delivering excellence in customer service and contributing positively to team dynamics. _________________________________________________________________________ SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● Communication Service Virtual Assistance Time Management CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com) Microsoft Office Suite Appointment Scheduling Calendar Management Problem solving aptitude Administrative Support Cold Calling Multitasking Lead Generation Workflow Automation Tools. ______________________________________________________________________ WORK HISTORY 2023 - 2024 - ADMINISTRATIVE ASSISTANT/ CUSTOMER SUPPORT REP. HIS GRACE BENEFITS AGRO CHEMICAL COMPANY ● Assisted in managing the company social media presence,updating contents and responding to online inquiries to enhance customer engagement and brand visibility. ● Monitored and ordered office supplies,maintained equipment logs,and coordinated repairs and maintenance as needed. ● Collaborate closely with my team to ensure a seamless customer experience,providing support via chat and handling inbound customer calls with professionalism and care. 2022 - 2023 - CASHIER HIS GRACE BENEFITS AGRO CHEMICAL COMPANY ● Handle merchandise returns and exchanges. ● Track transactions on balance sheets and report any discrepancy. ● Greet customers when entering or leaving the store. ● Resolve customer complaints, guide them and provide relevant information. ● Cross sell products and introduce new ones. ● Issue receipts,refunds,change. ● Collect payments whether in cash or credits. ● Managing transactions with customers using cash registers. ● Managed the store's finances by handling cash transactions, maintaining accurate financial records and preparing financial reports. ________________________________________________ EDUCATION Federal College Of Education (Special), Oyo Communication And Behaviour Disorder/Biology Education- _________________________________________________________________________ TRAININGS AND CERTIFICATIONS Virtual Assistance Program Coursera 2024 Entrepreneurship Practical Course Empowered Lady Bootcamp 2024 On-Demand IT Support Skills Digital Witch IT Support Team 2024 Virtual Assistance Program 2024 Alison _________________________________________________________________________ LANGUAGES English Language