ADENIKE OMOWUMI
ONI
www.linkedin.com/in/adenikeomowumi-oni
https://www.upwork.com/freelancers/~
011c9941a9ebeca478-
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and
written communication, active listening and analytical problem-solving
skills. Enhances customer experiences by employing service-oriented
behaviors, understanding customer desires, ad providing customized
solutions to build loyalty.
SKILLS
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Inbound and Outbound Calling
Report preparation
Complaint resolution
Sales expertise
Key holder experience
Account management
Recordkeeping strengths
Staff education and training
Medical terminology knowledge
Administrative support
Creative problem solving
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Technical Support
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WORK HISTORY
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Xtasoft Services - Customer Service Representative
Remote 09/2022 03/2023
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Offered advice and assistance to customers, paying attention to
special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait
times.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Answered constant flow of customer calls with minimal wait times.
Developed customer service policies and procedures to meet and
exceed industry service standards.
Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.
Clarified customer issues and determined root cause of problems to
resolve service complaints.
Tracked customer service cases and updated service software with
customer information.
Handled customer inquiries and suggestions courteously and
professionally.
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EDUCATION
08/2018
Osun state university,
Oshogbo osun state, Nigeria
Bachelor’s degree : English and
international studies
Smart-Buy Glasses Optical Group (customer support Executive,
Remote/contract)
Remote 06/2022 - 09/2022
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Managed 105+ customer biweekly and set the precedent for
established customer service policy.
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Communicated with customer who have escalated issues to
determine beneficial resolution and ensure timely follow-up to
verify that complaint have been addressed and satisfied.
Collaborated with colleague to determine areas for
improvement, review department performance, and develop
ideas for better service to customers.
Monitored clients' progress and adapted assistant to meet
changing needs.
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CERTIFICATIONS
COURSERA ---- IT support fundamental
COURSERA ------ Customer service
fundamental
Self Employed - Personal Trainer & Nutritionist
Remote 09/2020 01/2021
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Supplied clients with list of exercises and activities.
Assisted clients with coming up with reasonable diets and
nutritional guidelines.
Communicated with clients to identify goals and perform client
assessments.
Developed orthopedic exercise rehabilitation plans to help clients
safely transition to pre-injury fitness levels and reduce re-injury.
Planned individualized fitness and nutrition plans to help clients
achieve weight loss goals and improve cardiovascular training
effectiveness.
Studied and implemented strategies to provide health education,
wellness and fitness optimization to clients.
National Judicial Council - Executive Officer
Remote 10/2019 –
08/2020
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Handled national and international travel arrangements, ensuring
accuracy of relevant information and booking details.
Provided first-class PA support to upper management, handling
complex diarising and business planning.
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Provided high-level administrative support to executive teams,aiding
smooth department running.
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Used expertise in Microsoft Office packages to build databases,draft
documents and create presentations.Provided logistical support to
visiting executives in coordination with other Executive Assistants.
Supervised executive and management calendars while allocating
tasks to the administrative support team for smooth operational
flow.
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Triagon HDC – Customer Service Representative
Remote 10/2018 09/2019
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Received, investigate and respond to customer inquiries
regarding product, services, and issues via all channel through
which customer are served.
Document customer interaction and complete service request
to minimize customer effort or additional action.
Handled and distributed all incoming and outgoing post.
Took ownership of customer issues and follow problem through
resolution while maintaining high levels of customer satisfaction.
