Adenike Ajibade

ADENIKE AJIBADE Virtual Assistant | Customer Service Professional ABOUT ME Contact Email- LinkedIn Highly organized and detail-oriented Virtual Assistant and Customer Service Professional with 5 years of experience delivering exceptional support and fostering positive client relationships. Proficient in [key tools, e.g., CRM systems, scheduling software, or communication platforms] and skilled at managing administrative tasks, coordinating schedules, and handling customer inquiries with professionalism and efficiency. Recognized for excellent communication skills, problem-solving abilities, and a proactive approach to exceeding client and organizational expectations. Dedicated to providing seamless service and contributing to the success of dynamic, fast-paced teams. WORK EXPERIENCE Feb. 2022 - Nov. 2024 https://www.linkedin.com/in/adenike-ajibade- Craig Clothing Limited, Abuja, Nigeria 32b4771a6/ Customer Service / Sales Representative Address Ibadan, Oyo state. Nigeria Phone Number - EDUCATION National Open University Bachelor of Science (BSc), Public Health 2024 College of Health, sciences and Technology Diploma in Dispensing Optician- EXPERTISE Established and nurtured connections while safeguarding the organization's reputation through assured communication with existing clients and potential customers. Managed a daily influx of over 200 calls, emails, and live chats, sustaining an 85% accuracy in client records. Enhanced order processing and payment documentation, yielding an 80% improvement. Successfully addressed customer concerns, culminating in an 80% satisfaction rating. Collaborated with the marketing team to optimize sales strategies, resulting in a significant 60% increase in new enrollments. Implemented a Google Form survey, contributing to an 85% improvement in customer retention and a 60% rise in onboarding new customers. April. 2020 - May. 2022 Center for Wounded Servicemen And Fallen Heroes, Abuja Nigeria. Executive Administrative Assistant Provided administrative support, enhancing organizational effectiveness by 90% through email writing, memo drafting, and communications on behalf of the CEO. Introduced innovative procedures, resulting in a 60% increase in service delivery and improved records management. Managed detailed calendars, coordinating schedules and appointments, considering time-zone differences. Successfully completed special projects, demonstrating a 90% proficiency in report writing and research. Executed various administrative duties and data management to ensure the smooth functioning of the office. Time management Communication (verbal and written) CRM systems Multitasking Scheduling and calendar management Mar. 2018 - May. 2020 Problem-solving Shollyoptical Limited Abuja Nigeria. Email and chat support Dispensing Optician Data entry and organization Informed and educated patients on personalized eyewear styles with a 95% success rate. Conflict resolution Fit eyeglasses based on prescriptions, offered guidance on eye equipment care, and Attention to detail ensured optimal comfort by adjusting and repairing frames. Assisted customers in Task prioritization selecting suitable eyeglass frames or contact lenses for purchase, and referred them back Customer relationship management to optometrists for vision tests when needed, ensuring comprehensive eye care. Proficiency with office tools (e.g., MS Office, Google Workspace) Adaptability CERTIFICATIONS Team collaboration Technical support fundamentals LANGUAGE English -Fluent Yoruba -Fluent - Coursera Professional Diploma in Office Administration Management - Udemy Professional Diploma of the Executive Assistant - Udemy Customer Service foundation - LinkedIn learning Customer Service: Problem-Solving and Troubleshooting