Adenigbagbe Grace Adenike

GRACE ADENIGBAGBE CUSTOMER SERVICE REPRESENTATIVE Ibadan, Nigeria •-• + - PROFESSIONAL EXPERIENCE FABTECH GLOBAL NIGERIA Customer Support - ● Successfully handled an average of 50 customer inquiries daily via phone, email, and live chat, maintaining a response time of under 5 minutes, resulting in enhanced customer satisfaction. ● Educated customers on product features, specifications, and capabilities, resulting in a 25% decrease in product return rates and a 10% increase in customer retention. ● Utilized the CRM system (Freshdesk) to maintain accurate and detailed customer records, resulting in improved efficiency and streamlined communication across departments. ● Investigated and resolved customer complaints or concerns related to product quality, delivery, or service, achieving a resolution rate of 95% and earning recognition for outstanding customer service. ● Processed over 100 orders per week with meticulous attention to detail, ensuring accurate order entry and timely delivery, contributing to a 15% increase in sales revenue. BALM IN GILEAD AUTOS Customer Service Representative ● - Provided comprehensive information on available car models, financing options, and dealership services, leading to a 20% increase in customer inquiries converted into sales. ● Supported the sales team by scheduling over 50 test drives monthly, effectively showcasing vehicle features and benefits, contributing to a 15% increase in test drive-to-sale conversion rates. ● Improved the delivery process by collaborating with the logistics team and furnishing customers with precise delivery schedules ● Processed an average of 30 customer inquiries daily through phone, email, and in-person visits, ensuring prompt and personalized assistance, resulting in a 90% satisfaction rate. ● Effectively managed irate customers by employing active listening and problem-solving skills, resulting in a 90% resolution rate and maintaining positive customer relationships. Odua Coop Conglomerate Quality Control and Compliance officer ● Nigeria- Conducted regular inspections and audits to maintain regulatory compliance with health and safety standards. ● ● Collaborated with cross-functional teams to address quality issues and implement corrective actions. Resolved customer complaints and inquiries related to water quality, demonstrating a commitment to customer satisfaction. ● ● Oversaw quality control processes to ensure the production of safe and compliant drinking water products Developed and implemented quality assurance protocols, resulting in a 20% reduction in product defects. EDUCATION OBAFEMI AWOLOWO UNIVERSITY BSC Microbiology DIGITAL WITCH ACADEMY Diploma in Customer service (Virtual ) Ile-ife,Nigeria - ONLINE 2022 ADDITIONAL INFORMATION ● Technical Skills: Proficiency in CRM Softwares,Microsoft proficiency,knowledge of helpdesk ticketing systems ● Language:English and Yoruba