No 32 Shinaba Street. Igbo-elerin, Ojo Lagos
-,--LinkedIn: linkedin.com/in/Omobolaji-ademola-
SUMMARY
Dedicated technical support engineer experienced in developing unique troubleshooting techniques and offering solutions to problems. Executing high quality repairs providing sound installation services to end users. Also offer technical and practical guidance on how to prevent future problems and prolong product longevity. I possess a strong understanding of best practices and a commitment to teamwork and excellence.
EXPERIENCE
PRINCE DAVE COMPUTER REPAIRS & SERVICES(IT TECHNICAL TRAINEE)
06/2014 – 11/2015
Assist in providing technical assistance for system and providing problem solution.
Assists in resolving technical issues on an emergency basis.
Assist Clients in resolving technical problems on an emergency basis.
Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Office connectivity, Internet, remote access, etc.)
Assists in developing user documentation/installation procedures
IT technician (SMART SOLUTIONs)
01/2016 – 04/2020
Configuring and installing systems issued to users, decommission retired systems.
Providing support to users.
Conducting backup operations.
Tuning up the system’s performance for the best efficiency of the service.
Installing and configuring of networking devices (switch, routers.)
Installing, Managing, and Configuration Windows Operating System.
Managing hardware and software inventory and ensure the inventory is up to date.
Provided on site computer repair services to small businesses and private customers.
Disassemble systems to diagnose issues and make selected repairs.
Troubleshoot systems and work with customers to determine needed hardware or software replacement.
MICROSOFT technICAL SUPPORT ENGINEER (TEK EXPERTS)
07/2020-PRESENT
Provided beneficial technical support and customer service to end users, researched and analyzed client's issues, and maintained various PC hardware and software.
Handled inbound and outbound technical calls and provide support needed.
Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved.
Strong collaboration and communication skills with cross-team problem solving abilities.
EDUCATION
BACHELORS OF SCIENCE2020
National Open University of Nigeria.
B.Sc. Computer Science
certifications
COURSERAIntroduction to Microsoft Azure Cloud Services
GOOGLE Technical Support Fundamentals
COURSERA Introduction to Cyber security
IBMCyber security Compliance Framework & System Administration
INTERNATIONAL CYBERSECURITY INSTITUTECertified Network Security Specialist (CNSS)
FORTINETNetwork Security Expert (NSE1&2)
SKILLS
Software Installation
Troubleshooting
System Administration
Active Directory
Office 365
Ability to work well with other people in a team oriented environment.
REFEREES
Readily available on request.
