Ademola Olatunde

Ademola Olatunde Address: 57, Bolorunduro Community, Tanke, Ilorin, Kwara State. Nigeria Email:- Phone Number: - Professional Summary Proven ability to leverage technical expertise and interpersonal skills to deliver innovative solutions. Experienced in Human Relations, Customer care, Leadership, and Administration Roles. Seeking a challenging role to contribute to organizational success TECHNICAL SKILLS      Customer Relationship Management Proficient in Microsoft Office Suite Versatile on internet usage Spreadsheet and data Analysis Proficient in the use of computer Aided Design and Drafting (CAD) software SOFT SKILLS         Excellent in Interpersonal skill Excellent in Sales & Marketing skill Entrepreneurial and Management skill Ability to train others in the use of computer software. Human Relation and Communication skill Customer Care Negotiation skill Leadership and Administrative skill TOOLS USED  Microsoft Word and Excel  Microsoft Powerpoint  Zoom and Google Meet  Google suite  Chatgpt (AI Application)  AutoCAD EDUCATION BACKGROUND KEM Computer Limited. 1998 Diploma (Upper Credit) in Electronic Data Processing DimTech Computer & Engineering Services 1999 Certificate in Computer Hardware and Maintenance University of Ilorin- B.Eng (Hons) Mechanical Engineering (2:2) NYSC Reproductive Health and HIV/AIDS Prevention Project (Support by UNICEF) 2006 Certificate in PEER Education Training Course NODEM Information Technology & Management Institute (A license of NIIT) – Nigeria 2007 Certificate in Computer Aided Design and Drafting (CAD) Intersol Training School, Nigeria 2008 Certificate of AutoCAD Proficiency WORK EXPERIENCE Softrays Consultants-(Information Technology Base) 2007-Till Date Duties: -Training Instructor of Microsoft office package - Training Instructor of Computer Aided Design & Drafting (CAD) -Online search of Academic journals & articles -Management Duties -Computer Operations and services Aldrige Computer Institute AutoCAD Training Instructor. Kwara Resource center AutoCAD Training Instructor NYSC Attache : St.francis Secondary School , Eket, Akwa-Ibom Intro- Tech & Mathematics Teacher Industrial Trainee: Stanfrey Engineering company Repairs and Maintenance of Production Machines Industrial trainee: Parrot Cyber World Duties:- Cyber café operations management -Computer system (LAN) Networking CUSTOMER ADMINISTRATIVE SERVICE Softrays Information Technology, Nigeria - 2007 - Present Customer Interaction and Support:      Handling inbound customer inquiries via phone, email, or chat Providing information and resolving customer issues or complaints Assisting customers with order processing, returns, or exchanges Following up on customer inquiries to ensure satisfaction Escalating complex issues to appropriate team members or management Administrative Tasks:      Maintaining accurate customer records and databases Processing paperwork, such as invoices, refunds, or credit memos Managing customer accounts and updating account information Preparing reports on customer interactions, trends, or metrics Assisting with scheduling and coordinating customer appointments or meetings REFERENCES John Ademola Director of Softrays Information Technology, -