Ademola Marvellous Oluwalana

I am Ademola, a highly motivated person, i am always ready to improve my skills and expertise so as to stay relevant in the professional industry. I have above 3 years experience in marketing and customer facing roles. I have high interest in tech improvements, and I am making an every day productive efforts to improve my skills in data structures, Java script, and web development.

while working for Simarkx World (Capital), I worked has the Marketing/customer support manager. Working as a Customer support and Marketing manager, involves me using company’s social and chatting platforms such as instagram, twitter, website chat, telegram and WhatsApp, to attend to user’s needs, taking orders and resolve payment issues. 

I attended to an average of 50 users per shift. My also ever thirst for knowledge in customer support pushed me to research on other chat tools and how to use them such as Zendesk a live chat and ticketing software, which I introduced to the company. I am very vast on answering live chats, conversant with FRT (first response time), ART (Average response time) and customer Satisfaction score. I also took extra effort in learning good customer support skills to aid my B2C experience

My career goal is to develop myself as a professional while working within a team to achieve the goals and the aspiration of the organization that gives me privilege to contribute to the best of my ability, and also able to satisfy wants, and to be a problem solver.

I am a dedicated worker, patient, understanding and also a good listener, while being proficient in communication in English language, time management, and new age professional computer skills, I have excellent problem solving skills, and I am resilient. I am aiming to leverage my abilities to successfully be the very best of myself and be genuinely recognized as hardworking by my peers and supervisors, and I sincerely believe that I can be relied upon to help your company achieve goals.