Ademola Folajin

ADEMOLA FOLAJIN TECHNICAL SUPPORT SPECIALIST C O N TA C T PROFESSIONAL OBJECTIVE To secure a promising position that offers both a challenge and a good - opportunity for service, growth, and improvement. -9, Obafemi Awolowo Road | Ikorodu | Lagos | Nigeria 104101 https://www.linkedin.com/in/ ademola-folajin/ PROFESSIONAL EXPERIENCE ➢ Gigmos Solutions Ltd. | Microsoft 365 Administrator April 2022 till Date | 4th Floor, Indiqube edge, Bellandur Gate, India E D U C AT I O N - Managing and supporting Microsoft 365 services including Exchange Bachelor of Technology | Computer Science | Ladoke Akintola University of Tech. | Ogbomosho | Nigeria |- Online, SharePoint Online, Teams, and OneDrive. - Managing user accounts, permissions, and licenses. - Implementing and maintaining security policies and compliance measures. - Troubleshooting and resolving issues related to Microsoft 365 services. - Planning and executing migrations and integrations with other systems. - Providing end-user support and training for Microsoft 365 applications. SKILLS - Developing and maintaining documentation for Microsoft 365 Cloud Solutions Specialist | MS - Monitoring and manage M365 service health and incident management. 365 Support & Admin. | Customer - Stay updated with the latest Microsoft 365 features and updates. configurations and procedures. Support & Sales Rep. | MS Office Apps Expert | SharePoint Online & OneDrive Specialist | Basic knowledge of CRM Dynamics, ➢ True.org Cloud | Information Technology Consultant Nov. 2021 – Dec. 2023 | Altadena, California, United States Azure, and Power Automate | Highly professional & customer- - Understanding clients’ business needs and requirements. centric | Attentiveness to detail | - Advising clients on the Microsoft products/services that aptly match their Fluent communication | Goaldriven and creative | Emotional Intelligence |In-depth research & business needs. - Following up with clients till the proposed products/services are purchased. troubleshooting | Quick resolving - Assisting clients with the deployment of purchased products/services. skills | Critical thinking | Results - Providing further support to clients if required with respect to SLA. management - Record-keeping of all sales and deals for accurate accountability. ADEMOLA FOLAJIN C E R T I F I C AT I O N S - Azure Fundamentals | AZ-900 - Providing further support to clients if required with respect to SLA. - Record-keeping of all sales and deals for accurate accountability. - Azure Data Fundamentals | DP-900 - Azure AI Fundamentals | AI-900 - M365 Fundamentals | MS-900 ➢ Tek-Experts Nigeria | L2 Technical Support Engineer - M365 Security Admin | MS-500 Sept. 2019 – Dec. 2021 | 17, Ozumba Mbadiwe Avenue, Victoria Island, - MS Teams Admin | MS-700 Lagos, Nigeria - MS Certified Trainer (MCT) - MS Security, Compliance, & Identity Fundamentals | SC-900 - MS Identity and Access Admin Associate | SC-300 - MS Dynamics 365 Fundamentals (CRM) | MB-910 - Aviatrix Multi-Cloud Network Associate - Fortinet Network Security Associate | - Taking ownership of issues reported by customer and seeing the same through to resolution. - Researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues in the shortest time possible. - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. - Providing prompt and accurate feedback to customers. - Referring to internal database or external resources to provide accurate NSE 1 & 2 - Nigerian Institute of Mgt. | Proficiency Certification - EFSET English Certificate | C2 Proficient - Global Marine Distress & Safety System (GMDSS) tech solutions. - Ensuring all issues are properly logged. - Prioritizing and managing several open issues at one time. - Following up with clients to ensure their IT systems are fully functional after troubleshooting. - Preparing accurate and timely reports. - Documenting technical knowledge in case notes for future references. LANGUAGES - Maintaining friendly and professional relationships with clients. English (Fluent) Yoruba (Native) ➢ L.T.T. Coastal & Marine Services Ltd. | Marine Operations Officer INTERESTS Feb. 2016 – Sept. 2019 | 22, Dockyard Road, Apapa, Lagos, Nigeria Reading | Writing | Learning - Operating radio equipment for internal & external communications and operations. - Conducting periodic equipment inspections and routine tests to ensure REFERENCES Joseph Amoni SENIOR ACCOUNTANT Lagos Channel Management, Nigeria- that operations standards are met. - Coordinating radio-related aspects of locating and contacting ships that are missing or in distress. - Operating sound-recording equipment to record signals and preserve broadcasts for intelligence analysis. - Reviewing applicable regulations regarding radio communications, and Muhideen Kareem MICROSOFT 365 CONSULTANT Microsoft Corporations, Portugal- report violations. - Communicating with receiving operators to exchange transmission instructions. - Monitoring emergency frequencies to detect distress calls and respond by dispatching emergency equipment.