Ademola Aishat

ADEMOLA AISHAT KOFOWOROLA Relationship Manager Tel: - Email:- PROFESSIONAL SUMMARY Dynamic, self-motivated individual with a passion for achieving both personal and group goals. Over 3 years of customer care experience and a year of managing customer accounts and relationships. Highly skilled in cross-functional team management, leveraging exceptional communication skills to foster collaboration and build strong relationships. Adept at using MS Office for report generation, presentations, and data-driven decision-making to support business objectives. Proficient in project management, adaptability, and transformational leadership. I am driven by a relentless pursuit of excellence, completing tasks swiftly with minimal supervision and ensuring high accuracy. My ability to communicate clearly and work efficiently under pressure has been a key asset in meeting organizational goals. WORK EXPERIENCE Executive Trainee - Relationship Manager Sterling Hold Co. (The Alternative Bank), 2022 - Present         Conduct customer interviews and open accounts seamlessly. Develop marketing strategies to expand the customer base. Use MS Office to create detailed reports, financial summaries, and presentations to track account performance and propose business opportunities. Identify and communicate customer needs, ensuring high satisfaction levels. Manage and monitor customer accounts, fostering long-term profitable relationships. Utilize communication tools such as MS Word, Excel, and PowerPoint to design documents, analyze data, and prepare visual reports. Develop and implement solutions to resolve customer issues efficiently. Collaborate with key staff and teams to meet business targets and optimize processes. Customer Care Representative MTN, 2019 - 2022   Delivered customer service through phone, email, and chat while maintaining accurate customer records using MS Office applications. Managed high volumes of calls and provided clear, well-documented communication for all customer interactions.   Used MS Office tools to design structured workflows, prepare customer feedback reports, and optimize communication strategies. Ensured product or service issues were resolved efficiently by leveraging communication and problem-solving skills. NYSC: School of Science Ogbomosho, Oyo State, 2018 - 2019 Post Held: Subject Teacher & Form Master   Created structured communication systems to enhance class curriculum. Used MS Office to prepare lesson notes, grade assessments, and generate student performance reports. Corps Liaison Officer (CLO) NYSC, Dec 2018 - Mar 2019  Coordinated activities of corps members and managed official communication channels. INEC: Presiding Officer Oyo State, 2019  Successfully coordinated the election process using effective communication and organizational skills. Intern: Oke-Ado Baptist High School Ibadan, Oyo State, 2016 - 2017  Developed a student-friendly curriculum and organized PTA meetings, using MS Word to prepare and distribute agendas and meeting minutes. EDUCATION Federal University of Technology, Minna B.Tech. Honors in Geography Education, 2012 - 2017 Our Lady and St. Francis’ Catholic College West African Senior School Certificate, Osogbo, 2005 - 2012 Christ Africa Primary School Primary School Leaving Certificate, Osogbo, 1999 - 2005 SKILLS & CERTIFICATIONS  Communication & MS Office: Proficient in MS Word, Excel, PowerPoint for reports, data analysis, and design tasks.      Human Resource Management (Certificate) Customer Relationship Management How May I Serve You Better (MTN Certification) Virtual Assistant Certification (ALXAfrica) Digital Marketing Certification (Google Digital for Africa) REFERENCES Available upon request.