Adelusola Bukola

RACHEAL BUKOLA ADELUSOLA 📍 Lagos, Nigeria | 📞 - | ✉️-PROFESSIONAL SUMMARY Customer Support & Administrative Specialist with 5+ years of experience in CRM management, lead generation, workflow automation, email management, and project coordination. Adept at streamlining customer service operations, enhancing engagement, and driving business growth. Proficient in Google Workspace, Microsoft Office, Zapier, Zoho, HubSpot, Monday, Apollo.io, ClickUp, and Asana. Strong background in customer support, telemarketing, appointment scheduling, and virtual assistance. CORE SKILLS & COMPETENCIES ✔ ✔ ✔ ✔ Customer Relationship Management (CRM) | ✔ Email & Chat Support | ✔ Lead Generation Appointment Scheduling | ✔ Telemarketing & Sales Support | ✔ Workflow Automation Data Entry & Reporting | ✔ Administrative Assistance | ✔ Process Optimization Google Workspace | ✔ Microsoft Office Suite | ✔ Slack | ✔ ClickUp | ✔ Trello | ✔ Asana --PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT – UNATEUS (REMOTE) (2023 – Present) Managed email communication, ensuring 99% response rate within SLA. Conducted telemarketing campaigns, increasing customer engagement & conversions. Scheduled and managed executive appointments & calendars for seamless operations. Streamlined data entry & administrative workflows, improving task efficiency by 30%. Created reports, presentations, and maintained organized digital records. DATA ENTRY CLERK – PAYHIPPO (IKOYI, LAGOS) (2021 – 2023) Accurately processed and managed large volumes of customer data. Verified information for accuracy & completeness, maintaining 99.5% data integrity. Assisted in CRM database management, ensuring efficient client record organization. Utilized Google Workspace & Microsoft Office to enhance document processing efficiency. TELEMARKETER & APPOINTMENT SETTER – IIDE DIGITAL MARKETING (2020 – 2021) Conducted outbound sales calls, successfully increasing customer acquisition rates. Scheduled and managed high-volume appointments for sales representatives. Resolved customer concerns, ensuring high satisfaction and retention rates. Documented all interactions in the CRM system, ensuring accurate customer records. --EDUCATION & CERTIFICATIONS 🎓 Bachelor of Science (B.Sc.) in Accounting – University of Lagos (2010) 🎓 IT Support & Virtual Assistance Training (2025) CRM & Lead Generation (Zoho, HubSpot, GoHighLevel) Email Marketing & Workflow Automation Short-Term Rental Management (Booking.com, Vrbo) --TOOLS & SOFTWARE PROFICIENCY ✔ ✔ ✔ ✔ ✔ CRM Systems: Zoho, HubSpot, GoHighLevel, Monday Project Management: Trello, Asana, ClickUp Lead Generation: Apollo.io, Lemlist, Snov.io Communication & Scheduling: Slack, Microsoft Teams, Calendly, Picktime Office Productivity: Google Workspace, Microsoft Office, Dropbox