ADELINE CHIAMAKA
Virtual Administrative Support
[Real Estate]
Dedicated and organized Virtual Administrative Support
Professional with entry level experience in the real estate industry.
Proven expertise in managing rentals through various platforms,
ensuring smooth operations and optimal guest experiences.
Adept at utilizing a range of software tools, including Airbnb,
Vrbo, Expedia.com, Hostaway, Hospitable (Smartbnb), Guesty,
Turnoverbnb, Zendesk, Helpscout, monday.com, Google suite,
ClickUp, Trello, Slack, and Crisp.chat.
EDUCATION
The CPD Certification Service
Certificate in Rental Property
Management Fundamental
Completed in 2023
The Open University
Google Professional Project
Management Certificate
Completed in 2022
University of Nigeria, Nsukka
Bachelor of Sociology. Major in
Social Work.
Completed in 2014
CONTACT
M:-L: linkedin.com/in/amakah/
U: upwork.com/freelancers/amakah
MOST RELEVANT SKILLS
Property Listing Management
(Airbnb, Vrbo, Expedia.com, marriot,
booking.com)
Reservation & Availability Management
(Hostaway, Guesty)
Turnover Coordination
(Turnoverbnb)
Analysis and Pricing
(AirDna, Pricelabs)
Property Finding (Zillow, Trulia, Hotpads,
corporateapartments.com, realtor.com)
Customer Support & Communication
(Zendesk, Helpscout, Crisp.chat)
Project Management
(ClickUp, Trello, monday.com)
Team Collaboration
(Slack, G-Suite, Teams, Outlook, Google
meet, Zoom, Miro)
PROFESSIONAL EXPERIENCE
Administrative support | Otunba Realtors - [Remote]
June 2023 - Dec. 2023
Key responsibilities:
Co-Managed a portfolio of 6 properties, resulting in a 30% increase
in overall rental income within the first 4 months.
Implemented strategic pricing adjustments on Airbnb and Vrbo,
contributing to a 25% improvement in occupancy rates in.
Coordinated seamless turnovers using Turnoverbnb, reducing
property downtime by 20% and enhancing guest satisfaction.
Successfully resolved 95% of customer inquiries within 24 hours,
maintaining a customer satisfaction rate of 4.8 out of 5 on guest
reviews.
Implemented efficient communication workflows using Zendesk,
Helpscout, and Crisp.chat, resulting in a 40% reduction in response
time.
Introduced ClickUp for project management, leading to a 15%
improvement in task completion efficiency.
Collaborated with property owners and management to achieve a
15% reduction in operational costs while maintaining service quality.
Digital Project Manager | HumanityCorp LLC - [Remote]
April 2022 - May 2023
Key responsibilities:
Oversaw end-to-end project lifecycles, successfully completing 10
digital projects on time and within budget.
Utilized Trello, monday.com and ClickUp for project planning and
management and Collaborated with cross-functional teams to
streamline communication on Slack
Implemented data-driven decision-making processes, leading to a
25% improvement in project outcomes.
Conducted regular training sessions on project management tools,
enhancing
team
members'
proficiency
and
Maintained
comprehensive project documentation, ensuring alignment with
organizational goals and client expectations.
OTHER EXPERIENCE
Digital project manager | Elite Digital - [Remote]
March 2021 – August 2023
Customer Support | MTN Telecoms - [Hybrid]
August 2015 – January 2021
