Adeleye Oluwa Tomiwa | Freelancer Resume

ADELEYE OLUWATOMIWA| ADMINISTRATIVE VIRTUAL ASSISTANT-- https://www.linkedin.com/in/adeleye-oluwatomiwa/ Working Remotely DATA ENTRY | WEB RESEARCH | EMAIL MANAGEMENT | CUSTOMER SUPPORT ● Highly organized and results-oriented Administrative Virtual Assistant and Customer Support Representative with a proven track record of exceptional support to high-level executives. ● Adept at managing complex calendars, inbox management, travel management, and resolving customer issues efficiently. ● Possesses strong communication, problem-solving, and time management skills, Committed to delivering top-notch administrative and customer service support. Work Experience Executive Virtual Assistant Sept 2023 - Sept 2024 Blossom Luxury Locations Remote ● Managed complex executive calendars, ensuring optimal time management and prioritization of critical tasks. ● Streamlined inbox management processes, reducing clutter by 35% and improving response time by 20%. ● Collaborated with cross-functional teams to implement process improvements, resulting in a 15% increase in overall customer satisfaction within six months. ● Developed and delivered high-quality presentations, effectively communicating complex information to diverse audiences. ● Handled effective logistics operations and maintained customer satisfaction, reduced costs, and improved overall supply chain efficiency. Customer Service Representative Jan 2021 - Jan 2023 TGEC Inc. On-Site ● Resolved 90% of customer complaints on the first contact, resulting in a 20% reduction in escalated issues. ● Implemented effective problem-solving strategies to ensure timely and accurate resolution of customer concerns. Skills ● ● ● ● ● ● ● Organisational Skills Communication Skills Time management skills Customer Service Conflict Resolution Data Entry Project Management Education/Certification Ekiti State University, Ado - Ekiti BSc - Tourism and Hospitality Management ALX Africa Virtual Assistant - Sept 2024 CustomerSuccessU - Nov 2024 Certified Customer Success Specialist (CCSS) by CSU