Adeleke Oluwakemi Omolola

My name is Adeleke Oluwakemi. I am from Oyo State, Oluyole L.G.A in Ibadan. I graduated with a B-tech degree in Agronomy from Ladoke Akintola University of Technology, Ogbomoso in the year 2012. I am a Seasoned expert in Customer Support with 5+ years of experience delivering high quality Support across phone, email and chat Channels in fast paced environments.

I possess proven ability to resolve Customer's issues effectively, improve satisfaction and meet performance KPIs. Experienced with the use of CRM systems, ticketing tools and remote collaboration platforms. I adapt at working in remote and with international teams, with strong Communication Skills and a Customer Centric mindset. I have experiences both in the telecommuication and hospitality Industry and I have been able to demonstrate my patience and deliver prompt and effective resolution to customer's complaints when working as a call center agent. I have works with tools ranging from Zendesk, Helpdesk, Intercom, Avaya, Zoho, Sales force just to mention a few. I am a good listener with strong communication skills. I am attentive, patient, warm, emphatic and cordial. I ensure I am able to proffer apt responses and solutions to customer enquiries and complaints. I am professional, able to manage my time effectively, attentive to details, friendly and always put my customers first. I am able to work and adapt under a fast paced environment(Learning new tools quickly, handling unexpected situations, creating a friendly environment for communication ans adjusting to new procedures.

I have been able to work under the taulage of Seasoned experts the likes of Usman Ehigiamusoe as discribed in my CV while working for TechMahindra Business Service Group(an affiliate with Airtel). I have won different awards while working with this telecommuication company as the best up seller, well mannered and behaved agent just to mention a few. I have had different commendations from my quality assurance departments and this has really shaped me to who I am '' always Customer centric ''. I have the competence of driving sales as a Marketer, creating leads and above all enhancing productivity and promoting the image of any company I work with. I have strong interpersonal skills, Customer satisfaction focus, continuous Learning mindset and time management skills(priotizing task, handling multiple Customers at once and meeting dead lines through follow-ups in other to meet with SLA issued on ticketing. I believe I am best suited for this position and look forwards to hearing from you. Thanks as I await a positive response.

Kemi Adeleke