Adeleke Mariam Oyebola

ADELEKE MARIAM OYEBOLA CUSTOMER SUCCESS ASSOCIATE CUSTOMER SUPPORT // TECHNICAL SUPPORT //CRM SPECIALIST E-/- - q https://www.linkedin.com/in/maade12345  Lekki,Lagos Nigeria SUMMARY STRENGTHS Customer Success Associate with over 7 years of experience in customer support and technical support. Expert in CRM (HubSpot), customer relations, and problem-solving. Successfully managed customer relationships, support projects, and achieved high customer satisfaction and retention rates. Proficient in team collaboration, communication, and multitasking. Seeking a Customer Support position at a dynamic company where I can leverage my skills to enhance customer experience and support your mission of providing exceptional customer service. Customer Relations SKILLS Team Collaboration customer relation phone etiquette problem solving multi tasking Problem-Solving Proven ability to analyze complex issues and develop effective solutions efficiently. Experienced in working effectively with diverse teams to achieve common goals and objectives. team work Communication communication customer support and retention Skilled in building and maintaining strong relationships with customers for long-term loyalty. Excellent verbal and written communication skills to interact with customers and team members effectively. critical thinking attention to detail empathy time management active listening CRM(hubspot) technical support interpersonal relation Tool / Technology ACHIEVEMENTS   EDUCATION science laboratory technology osun state polytechnic, iree osun state nigeria 2010 - 2012 microbiology the polytechnic ibadan,ibadan oyo state nigeria  Boosted Customer Satisfaction Increased satisfaction rate by 40% at Ecobank Nigeria. Enhanced CRM Efficiency Led CRM integration, improving response time by 30%. Retention Rate Improvement Achieved 25% higher retention at United Bank for Africa. 2015 - 2017 EXPERIENCE customer relationship management(intern) digital witch support community 02/2024 - 04/2024 Lagos,Nigeria the company offer IT support and digital training • manage customer interactions and communication • sales • understanding customer concern • communicating with other departments • ensuring customer satisfaction • approaching prospective customers to build rapport • resolving customer complaints quickly and efficiently www.enhancv.com Powered by  EXPERIENCE customer support officer united bank for africa 02/2021 - 11/2023 Lagos, Nigeria banking industry • answer customer inquiries via phone,email and in person • update customer records on system • participate in team building activities • develop a rapport with customers • encourage customers to complete surveys • attention to detail • pitch ideas for improving customer care • answering questions about a company's product or service • resolving issues and trobleshooting technical problems • providing proactive customer outreach customer support officer ecobank nigeria 03/2019 - 07/2021 Lagos,Nigeria banking industry • documenting customer interactions • updating customer records • handling customer complaints • responding promptly to customer inquiries • asking for customer feedback • team work • assist the sales team • attend weekly staff meetings,make recommendations to management to improve customer experience • tracking customer service KPIs and metrics • responding to customer reviews Customer Service Specialist demmy global resources limited 03/2013 - 02/2016 Lagos,Nigeria an innovative company into airtime and data services,API integration,electronic voucher distribution and enterprise solution • processing orders and transactions • ensuring customers are satisfied with company products and services • escalating queries and concerns • determining the quickest,most effective ways to answer a customer's question • providing introductory information to new customers • delivering information about a company's offerings • handle products call www.enhancv.com Powered by 