Adeleke Adedolapo

ADELEKE, Adedolapo Olutomilayo. Block EA41 Emmanuel House Abidogun Street, Ota efun, Osogbo, Osun State. +234 - |-https://www.linkedin.com/in/adedolapo-adelekeva Summary Highly motivated and committed Customer service professional with over 4 years experience in resolving customers inquiries and complaints efficiently. Skilled in using CRM systems to improve efficiency. A great communicator, adept in handling high-volume calls, emails and chats. Committed to contributing to team success and customer satisfaction. CORE SKILLS Excellent communication, numerate and interpersonal skills. Time management abilities and multitasking Problem-solving and resourcefulness Good team player Conflict resolution Adaptability Customer support tools like Zendesk, hubspot Google suites proficiency Data entry EDUCATION 2016 - 2018 M.Sc. Zoology (Parasitology) University of Ibadan Ibadan, Oyo State, Nigeria. 2009 – 2013 B. Sc. Zoology Obafemi Awolowo University Ile-Ife, Osun State, Nigeria. Certification Career Crafters Academy Virtual Assistance WORK EXPERIENCE Megaspeed Ltd May 2023- till date, Sales Manager and Customer Support  Managed customers accounts and increased customer loyalty.  Identified and penetrated new market opportunities.  Set sales goals and track KPI.  Resolved customer complaints immediately thereby ensuring customer satisfaction and retention.  Optimized sales funnel using tools such as CRM systems to improve productivity. Mutual Benefits Life Assurance - February 2020- May 2023 Marketing Executive  Organized and executed marketing campaigns and outreaches.  Built great customer relationship through feedback collection enhancing customer experience.  Assisted customer through the buying process by giving personalized recommendations.  Ensured successful customer onboarding processes.  Reported marketing results to executives to enhance company decision making.