Adele Coxhead

ADELE COXHEAD 134 Station Road, North Hykeham, Lincoln, Lincolnshire, LN6 9AT –- SUMMARY Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Results driven with proven ability to establish rapport with clients. Highly enthusiastic customer service professional with many years of client interface experience. Looking for work remotely. SKILLS Extremely organised Excellent Customer Service skills Exceptional communication skills Self Motivated Strong client relations Quick learner Service-orientated Sharp problem solver Telecommunication skills EXPERIENCE Customer Service Representative – Walkthrough Remote Start - Feb 2018 – Current Investigate and resolve customer enquiries and complaints in a timely and empathetic manner. Set up new users and explain our offers. Answer product questions with up to date knowledge of offers. Provide an elevated customer experience to generate a loyal clientele. Build long term customer relationships and advise customers on purchases. Serve as the main liaison between customers, management and sales team. Help achieve monthly targets. Routinely answer customer questions regarding offers and pricing. Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Respond to all customer enquiries thoroughly and professionally. Document all customer enquiries and comments thoroughly and quickly. Refer unresolved customer grievances to designated departments for further investigation. Process cash and credit payments rapidly and accurately. Make and receive telephone calls. Quote prices and credit terms. Account Manager – CCS Media Homebased Start – Sept 2014 – Oct 2015 Built relationships with customers to promote long-term business growth. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Completed daily outbound calls per day. Increased sales volume by adding new accounts to the territory. Attended monthly sales meetings and quarterly sales training. Quoted prices and credit terms. Recommended new products to customers, resulting in a add-on business. Prioritised tasks and projects to meet tight deadlines and high targets. Recorded accurate and efficient records in the customer database. Negotiated prices, terms of sales and service agreements. Responded to all customer enquiries thoroughly and professionally. Documented all customer enquiries and comments thoroughly and quickly. Answered customer questions about product availability and shipment times. Entered data promptly and efficiently with 100% accuracy rate. Coordinated between billing department and customers to resolve problems. Account Manager – The Danwood Group Lincoln Start – Aug 2007 – Sept 2014 Built long-term customer relationships and advised customers on purchases and promotions. Contacted regular and prospective customers to explain product features and solicit orders. Completed daily outbound calls, up to 8 hours per day. In the top 2 of the team for profit sales. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Helped drive sales goals and achieve monthly quotas. Negotiated prices, terms of sale and service agreements. Consulted with clients after sales to resolve problems and provide ongoing support. Consistently exceeded monthly sales quotas by pursuing leads and expanding the prospect list. Created proposals for new and repeat customer business transactions. Contacted new and existing customers to discuss new products and services. Built client relationships by acting as the liaison between the customer service and sales teams. Communicated all retail initiatives and promotions to customers to generate return business. Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Directed calls to appropriate individuals and departments. Answered product questions with up to date knowledge of sales and promotions. Handled high volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems. Answering calls per day by addressing customer enquiries, solving problems and providing new product information. Effectively communicated with sales support, marketing and administrative teams on a daily basis. Ask open-ended questions to assess customer needs. Routinely answered customer questions regarding pricing. Recommended alternative items if product was out of stock. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Learned, referenced and applied product knowledge information. Investigated and resolved customer enquiries and complaints in a timely and empathetic manner. Provided an elevated customer experience to generate a loyal clientele. Politely assisted customers on the telephone. Selected the correct products based on customer needs, product specifications and applicable regulations. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Attended monthly sales meetings and quarterly sales training. Recorded accurate and efficient records in the customer database. Processed cash and credit card payments rapidly and accurately. Make-up Artist – Olan Mills Lincoln Start – Aug 1997 – July 2007 Applied make- up and styled hair. Booked appointments. Sales of portraits. Helped towards monthly targets. Made and received calls. Ensured studio was clean and ready for appointments. EDUCATION De Montfort University – Beauty Therapy NVQ’S Level 1, 2 & 3 Graduated 1997 Ancaster High School GCSE’S: Art English Maths Science Geography History IT Music Graduated 1996 ACCOMPLISHMENTS Consistent performer 2008 – 2009 Sales person of the year 2009 – 2010 Achieved 100% of target for the year-