ADELE CHARITY
Virtual Assistant
Reality Estate, Ado road, Ajah, Lagos, Nigeria--
PROFILE
Charity is a result-oriented and self-motivated individual with a desire to work remotely as a
virtual assistant to explore my excellent communication and problem-solving skills in delivering
unique and exceptional administrative service while gaining valuable hands-on experience in a
dynamic virtual environment. I operate a high level of professionalism and discharge my duties
obeying all work ethics and organizational modus operandi. An excellent team player having the
ability to lead, inspire and motivate everyone around me. My confidence and ever smiling nature
have kept me outstanding and attractive to those around me.
KEY SKILLS
• Customer Service: First-hand experience in rendering excellent customer service
both online and offline
• Appointment Setting: Ability to schedule and manage appointments using the most
efficient tool
• Calendar Management: Ability to plan and manage activities and manage clients’
calendar showcasing important events and engagements
• Email Management: Ability to sieve out important emails and ensure swift response
is provided where needed
• Email Marketing: Marketing to clients using emails. Following up on leads and
prospective clients until they become full time clients
• Social Media Management Skill: Scheduling post on various social media platforms,
monitoring posts, conducting brand analytics, increasing brand visibility and
engagements.
• Strong written and spoken communication skill
• Excellent Time Management Skill
• Ability to work with communication tools (gmail, zoom, messaging apps)
• Good Client Relation: Ability to relate, manage and interact with clients from all works of life
and possessing different background
• Exceptional interpersonal communication.
• Team leadership skills: Ability to lead a team in accomplishing a given project or task
• Computer Proficient (PowerPoint, MS word, Excel).
• Open to Learning: Believing learning is a continuous process, I open my mind to
developing and learning new skills, new models while improving on my already
existing skill
• Organization skills: Always ensuring my work to be well organized, presentable,
non-ambiguous and understandable.
WORK EXPERIENCE
Virtual Assistant for Content Creation Management
Engaging Boost, Portugal. July 2024 till present
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Facilitate and manage communications between clients and the
fulfilment team.
Coordinate project timelines and ensure timely delivery of tasks.
Assist with social media posting and scheduling (Reels, Posts,
YouTube Publishing Videos) as needed.
Provide administrative support and handle miscellaneous tasks
as required.
Manage calendar and meetings with clients
Manage email communication
Ensure all team members submit deliverables when due.
Virtual Assistant to a Credit Card Coach (Customer Service &
Social Media Management)
850 Club Credit, Chicago. May 2024 till present
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Scheduled post on social media platforms (Youtube, Facebook,
Opus, IG, TikTok)
Managed tasks using Trello Board
Scheduled thumbnail and video creation task
Posted and engaged members in online community
Added cards and thumbnails to Youtube videos
Performed email management task
Performed customer service tasks by responding to inquiries and
engaging customers on community and social media platforms
Scheduled reels on social media platforms
Call Center Agent/Customer Service Support
First City Monument Bank (FCMB) January 2022
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Called 100 customers per day for account documentation
upgrade
Answered all queries via phone call
Resolved all customers transactional errors by channeling to the
appropriate unit/department
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Ensured all requirements for account opening are complete and
accurate
Contacted all customers for pending documentations
CUSTOMER FULFILLMENT OFFICER
Medpau International Limited, Lagos October 2020 -April 2021
• Developed strong, ongoing relationships with prospects and customers
• Maintained folders for quotes, invoices, waybills, complaints, delivery notes, acceptance
certificates etc.
• Followed up on all orders 7 days after Fulfillment
• Scheduled flights, meetings and making travel arrangements
• Answered calls and replying enquiries about company’s products and services
EDUCATION AND QUALIFICATIONS
Bachelor of Science: Political Science and Public Administration-
CERTIFICATION
● Virtual Assistant Training certification (The Virtual Tribe). 2024
● Operations Management Foundation (LinkedIn Learning) 2021
● Strategic Planning Foundations (LinkedIn Learning) 2021
● Successful Goal Setting (LinkedIn Learning) 2021
● Customer Relationship Management, Sansvid-M Int., Ikeja, Lagos-
ADDITIONAL INFORMATION
Volunteer: Nigerian Redcross Society 2012 till date
