Adelaida Marcelo II

Adelaida Marcelo II Contact Data Encoder EMAIL ADDRESS - Camella Homes Bacoor, Cavite Philippines, 4102 PHONE - Experience PCCW TELESERVICES, TECHNICAL SUPPORT REPRESENTATIVE February 2015 - April 2015 Troubleshooting hardware issues Removes viruses on client's computer via remote access Tunes Up client's computer via remote access Phone support INFINITY SUPPORT, TECHNICAL SUPPORT REPRESENTATIVE January 2015 - February 2015 Worked on a Canadian Web hosting provider Helping clients on their website issues Helping clients on their nameservers, DNS issues etc,. Phone, email and live chat support Skills Education Exceptional communication skills Team player The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Detailed and organized ADAMSON UNIVERSITY Bachelor of Science in Information Technology Class of 2013