Adelabu Adekunle Hamid

ADELABU ADEKUNLE VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE SUMMARY Detail-oriented and resourceful Virtual Assistant with proven experience supporting remote teams, managing administrative operations, and coordinating multiple tasks in fast-paced environments. Adept at handling scheduling, client communication, data management, and social media support with efficiency and professionalism. Demonstrates strong organizational skills, problem-solving ability, and a proactive approach to ensuring smooth day-to-day operations. WORK EXPERIENCE Freelance VA Jan 2023 - Present Managed email inboxes, responded to inquiries, and organized communications for timely follow-ups, Scheduled appointments, meetings, and managed calendars for smooth workflow Performed data entry, file organization, and document preparation using digital tools. Conducted online research and compiled information for client projects Monitor team performance and provide guidance to improve productivity and engagement. Organize virtual meetings to discuss campaign strategies, goals, and team updates. Customer Support, Nearby Supermarket Feb 2021 - Jan 2023 Respond to customer inquiries through phone, email, and chat, handled orders through multiple platforms while updating and maintaining accurate customers record Resolve complaints and provide timely solutions to improve customer satisfaction while assisting with administrative tasks including documenting and scheduling Perform accurate data entry, file management, and document preparation using Microsoft Office and Google EDUCATION Bachelor of Science in Chemistry University of Lagos, Lagos Dec 2017 - Jan 2023 Virtual Assistant Training Educourse Online Learning Apr 2023 - Jul 2023 TOOLS & SOFTWARE Google suite Microsoft Office Canva Slack Zoom Notion Hubspot Calendly Zoho Asana Trello ADDITIONAL INFORMATION Technical Skills: Project Management, Administrative Support, Data Entry & File Organization, Client Communication & Customer Support Certifications: Virtual Assistance, Customer Service Management Referrals: Available on request