Adekeye Aderinsola Esther

Aderinsola Adekeye Esther​ 📍 📞 📞 Virtual Administrative & Executive Assistant 721 Road, G Close, Festac, Lagos Nigeria || - || Portfolio: Aderinsola VA's Portfolio - 🌐 📧 Esther ​ SUMMARY ●​ Streamline business workflow and boost client productivity. ●​ A versatile professional skilled in managing administrative tasks, improving communication, and ensuring smooth workflows. ●​ A dedicated partner in success, providing tailored support that aligns with each company’s unique needs while fostering productivity, organization, and long-term growth. EDUCATION Lagos State University – Lagos, Nigeria​ BSc, Economics September 2020 – January 2024 WORK EXPERIENCE Virtual Executive Assistant​ October 2020 -Present Topmarshop Nigeria Enterprise–Lagos, Nigeria​ ●​ 98% Task Completion Rate – Ensured timely and accurate execution of administrative duties, optimizing workflow. ●​ ●​ ●​ ●​ 50% Reduction in Administrative Errors – Implemented error-checking protocols, improving documentation and communication accuracy. 30% Faster Process Turnaround – Enhanced operational efficiency by optimizing task execution. 95% Customer Satisfaction – Maintained excellent client communication, leading to high retention and positive feedback. 100% Deadline Adherence – Effectively coordinated teams to meet strict deadlines. Virtual Administrative Assistant​ October 2020 - 2025 Dreamport/ASAP Tickets – Lagos, Nigeria ●​ 24/7 multilingual support reduced response times by 80%, boosting satisfaction. ●​ Automated bookings and refunds cut manual workload by 60%, streamlining processes. ●​ AI-driven pricing and upselling increased revenue by 15%, optimizing profitability. ●​ Smart recommendations improved customer retention by 40%, enhancing loyalty. ●​ Digital solutions reduced paper waste by 70%, promoting eco-friendly travel. SKILLS Communication Skills TTime Management ​ Active Listening ​ Problem-Solving Empathy Microsoft Office suite Creating slides and presentations Scheduling Google Workspace Emotional Intelligence Follow-Up Skills Attention to Detail Adaptability Data Entry/Multitask Project Management Email/Calendar MGT Expense Tracking INTERESTS ​ Organization and Planning LANGUAGES Yoruba - Native Travel Research and Booking Detail-Oriented Work Communication ​ English - Expert ​ Trello/Asana/CRM/loom Efficiency/Product ivity ​ Stakeholder management Continuous Learning Technology Tools and