Adekanye Ayobanji Josiah

ADEKANYE, AYOBANJI JOSIAH Akure, Ondo State, Nigeria (- | (- |- PROFESSIONAL SUMMARY Dynamic and result driven Tech-savvy with a strong background in Front-End Support, Virtual Assistant, Sales representative, Customer representative and social media. Proven expertise in remote administrative and executive support, client communication, customer engagement, and graphic design for digital platforms. Acclimatized at helping clients showcase their services, resolve technical issues quickly, and ensure a seamless experience for end-users. Familiar with using collaboration tools such as Slack, Trello and customer relationship management (CRM) software to improve inclusivity. Experienced in working remotely with diverse stakeholders from individual customers to business clients ensuring smooth, professional, and efficient operations. SKILLS & EXPERTISE Front-End User Support |Virtual Assistant and administrative support | Project and Task management | Familiarity with Slack and CRM Tool | Customer Service and Client Communication | Calendar and Email Management | Graphic Design for Digital Branding (Adobe, Canva) | Online Research & Data Entry | Time Management and Multi-tasking | Problem-Solving and Process Improvement. PROFESSIONAL EXPERIENCE Virtual Assistant, Operational (Remote, Freelance) (bytesaheadlimited.) March 2024 - present  Provide End to end administrative support for executive including booking calendars, scheduled appointments, email management Data entry and document preparation  Handled customer enquiries, appointment, Appointment bookings and billing support with 75% client satisfaction  Used Slack for team collaboration and CRM tools for managing client relationships and tracking issues  Assisted clients in managing online booking platforms, ensuring smooth functionality and optimal customer experience. Content Writer (Remote, Freelance) (Graduate training, Zoho books) Jan 2021 – July 2023  Researched, drafted, and edited engaging digital content, including blog posts, website copy, product descriptions, and promotional materials tailored to target audiences.  Collaborated with clients in the hospitality, tech, and service industries to create SEO-optimized content that improved online visibility and user engagement.  Adapted writing style to suit diverse platforms, ensuring brand voice consistency across websites, newsletters, and digital campaigns. Sales Representative / Customer Service (Remote) (WUMICY EMP.) Nov 2022 – Mar. 2023  Promoted and sold products/services to individual and business clients through online and direct channels  Built and maintained strong client relationship, resulting in repeat business and referrals  Provided front line support through live chat, phone, and email, resolving 50% increase in client retention.  Met and exceeded monthly sales targets by combining product knowledge with persuasive communication Graphic Designer, (Remote) KIKIES Brand Collections      June 2021 - Dec 2023 Designed marketing materials, logos, and banners for hospitality and service-based businesses. Enhanced property images for online listings, improving click-through and booking rates. Maintained design assets to align with brand guidelines and attract target audiences. Captured professional images for hotels, events, and marketing campaigns. Designed visual materials that highlighted client services and boosted audience interest. Administrative Support Assistant (Remote) (BELERUS TECH) Dec 2020 - May 2022  Managed documentation, emails, and scheduling for client accounts.  Provided technical and administrative support for online systems, including booking forms and inquiry responses.  Created, edited, and formatted digital content, including property listings, room descriptions, and promotional graphics. Social Media Manager (Remote) Freelance Jan 2019 – Mar 2021 (Digital wave agency)    Developed and executed content strategies to promote services in the travel and hospitality space. Increased online engagement through responsive and visually appealing posts. Built community engagement by replying to comments and direct messages within 12 hours EDUCATION B. Tech, Fisheries and Aquaculture Technology (Second Class Upper | CGPA 4.42) Federal University of Technology, Akure Oct 2017 - Feb 2024 CERTIFICATIONS        Virtual Assistant Fundamentals – Coursera Customer Service & Client Communication - Coursera Graphic Design with Canva - Online Training | you tube Adobe Photoshop & Illustrator Basics Advanced Virtual Assistant Skills - Udemy Sales Development representative - Coursera Photography Training - Lydrol Studios VOLUNTEERING & LEADERSHIP  President, Anglican Youth Fellowship (2022 - Present )  Financial Secretary, National Congress of Akoko Students (2022 - 2024)  Senator, Federation of Arigidi Student Union (2021 - 2022) INTERESTS Academia | Accessibility in Design | Writing | Photography | Reading | Music |Creative Design