ADEGBUYI ELIZABETH-| LinkedIn Profile |-
PROFESSIONAL SUMMARY
Highly motivated Virtual Assistant and Lead Generation Specialist with 5 years of experience
driving customer satisfaction and exceeding client expectations. Proven ability to increase
customer satisfaction scores by 20% through streamlined communication processes. Skilled
in administrative support, schedule management, inquiry handling, and issue resolution,
leveraging proficiency in diverse software tools to maximize efficiency. I am dedicated to
delivering top-notch service and consistently exceeding client retention goals.
SKILLS
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CRM (e.g. HubSpot)
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Google Workplace (Doc, Sheets, Calendar)
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Project management (Asana, Click Up)
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Remote Collaboration (Zoom, Slack, Google Meet)
AREA OF STRENGTH
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Problem Solving and Self-Motivation
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Excellent Written and Verbal Communication
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Strong Interpersonal Skills
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Time and Task Management
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Detail-Oriented and Organized.
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Quick Learner and Adaptable
WORK EXPERIENCE
Transformed Writing and Publishing Services, Ogun, Nigeria
Administrative Specialist
July 2022 till date
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Improved customer satisfaction by 70% for online resources access/download/login
assistance.
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Improved the readability and flow of 20 marketing copy pieces per month through precise
proofreading and editing, resulting in a 60% increase in click-through rates
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Orchestrated a diverse range of administrative tasks, streamlining workflow to achieve a 20%
reduction in average processing time.
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Documented 20+ meetings per month, transcribed 15 talks monthly, and produced 10
PowerPoint presentations monthly, delivering exceptional administrative support.
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Maintained calendars for clients, scheduling 10 appointments weekly and sending reminders
to facilitate smooth operations.
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Implemented personalized follow-up with recommendations, resulting in an 80% increase in
customer satisfaction and a 20% increase in customer conversion rate.
Aquaped Services Nigeria Limited
Lagos ,Nigeria.
Customer Service Representative
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Feb, 2019 - June, 2022
Implemented a system to meticulously track 20 customer interactions weekly using CRM
software and ensuring accurate data for informed decision-making contributing to an 80%
customer satisfaction rate.
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Provided exceptional support to customers via email, chat, and phone maintaining high
satisfaction ratings of an average score of 8/10 in the past quarter.
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Maintained up-to-date knowledge of products and promotions to provide information, track
50 orders weekly, and assist with 30 return policies maintaining a 60% customer satisfaction
rate for return assistance.
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Streamlined client issue resolution through cross-team collaboration, averaging 3 complex
cases resolved per month, and achieving a 20% decrease in average resolution time.
Emerald Fashion Place, Lagos State, Nigeria
Marketing Personnel
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Sep 2015 - Jan 2019
Implemented a follow-up strategy resulting in a 20% increase in lead re-engagement and
converted 10 leads into active clients.
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Orchestrated high-quality lead generation, generating over 500 leads per month, and assisted
in implementing marketing campaigns that increased engagement by 30%.
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Delivered 10 actionable feedback reports monthly to refine marketing strategies, resulting in
a 50% increase in product satisfaction ratings.
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Analysed customer preferences and perceptions of products through market research and
feedback generating a 30% increase in customer satisfaction.
EDUCATION
Bachelor's Degree
2024 - 2027
BYU Pathway Worldwide
Applied Business Management (Working On)
Bachelor's Degree
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Federal University of Agriculture, Abeokuta, Ogun State
Microbiology
National Youth Service Corps (NYSC)
TRAININGS AND CERTIFICATIONS
Coursera
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Email Marketing: Think Outside the Inbox
LinkedIn Learning
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Customer Service: Problem Solving and Troubleshooting (2018)
CustomerSuccessU
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Customer Success Master Class
Digital Witch Community
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On Demand IT Support Skills
Digital Exchange Academy
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Virtual Assistant Professional (VAP)
2015
