Adegboyega Oyeniyi Zakariyah

ZAKARIYAH OYENIYI Technical Team Lead -,--m SKILLS WORK HISTORY Microsoft 365 Technical Advisor, 12/2022 - Current Upwork, Freelance • Communicating with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue. • Applying technical knowledge relevant to the solution using technical documentation and guidance from team members, • Cyber Security Architect • Technical Support • Windows Server • Identity & Data Protection • Cloud Security • Endpoint Security • Enhanced Detection and Response • Microsoft Office 365 (Azure Identity, Exchange, Sharepoint, Teams, OneDrive, Security and Compliance, Intune) technical leads, and subject matter experts to research and identify appropriate remediation steps. • Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. CERTIFICATIONS • CCNA - (Routing and Switching) (2019) • MCSA - (Windows Server 2016) Technical Team Lead, 10/2022 - Current ESET, West Africa • Proof of concept implementation for prospective customers on ESET Enterprise security solutions. • Implementing pre-sales and after-sales support services and SLA contracts. • Supervised ESET security solution implementation, reported issues and escalated those that required further assistance. • Diagnosing analyzing and solving software faults on ESET Enterprise solutions. (2020) • Microsoft 365 Certified: Security Administrator Associate (2021) • Microsoft Certified: Trainer (2022) • Certified ESET B2B Sales Professional (2022) • Certified ESET Managed Client Security Professional • Certified ESET Managed Client Security Professional (2022) • Certified ESET Technical Support Specialist (2022) Technical Support Officer, 01/2022 - 09/2022 ESET, West Africa • Providing technical support for ESET products to customers and partners Getting in touch with ESET products before their release • Searching for solutions of issues in cooperation with developers • Gathering of data about new issues solved and provide them to other teams / departments • CISCO - Introduction to Cybersecurity (2022) • ISC- Official CC Course Completion Certificate • Microsoft Security Operations Analyst (2022) • CISSP - (In- View) Key Achievement: • Developed and implemented a comprehensive plan to secure the organization Data (DLP, Safetica, Retention Policies, Information Protection, Firewall, Endpoint Security etc • Collaborated with management and the IT department to improve security • Educated End users about security software and best practices for information security. EDUCATION Bachelor of Science, Information Technology and Business Information Systems, 2017 Middlesex University - London Advanced Diploma (DNIIT), Network Engineering, 2015 NIIT - Lagos, Nigeria L2 Technical Support Engineer, 08/2019 - 12/2021 Tek Experts Global, Victoria Island, Lagos • Acted as the advanced technical contact for troubleshooting of customer issues • Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management • Collaborate with domain experts (SMEs) and escalation managers when additional support is needed Seek supplemental training to improve performance and develop a specialism Key Achievement: • Designed and implemented Microsoft 365 services • Implemented Microsoft 365 security and threat management • Managed Microsoft 365 governance and compliance • Managed governance and compliance features in Microsoft 365. • Onboarded new engineers to get familiarized with the technology. IT Technical Support Representative, 01/2019 - 08/2019 ITGENSOLUTIONS, Nigeria • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones • Managed network security tools, e.g., firewall, anti-virus and intrusion detection systems Deployed, configured and upgrade network software, such as, enterprise antivirus or diagnostics programs • Maintained network hardware and software and monitored network to support network availability to end users.