Adeel Malik

There is an old saying, “Jack of All Trades, Master of None, is oftentimes better than a master of one…”

From its full application, this quote justifies the diverse talents that I posses from all the jobs I have worked on, both online and offline. My professional career started in Lahore, Pakistan as a Network Administrator. I learned how to manage local and wide area networks keeping in mind the requirements of my first workplace which was a known academic institution known as University of the Punjab. Moving on, I got an opportunity in the Call Centre/BPO Industry where I started as an low-ranked associate moving my way up to management position and got trained on all kinds of BPO processes from sales, lead generation, customer and technical support, appointment setting, and marketing. Then my career path took another turn, when I moved to Sweden in July 2007. I started working online more rigorously as a freelancer and from that point on, I maximised and applied all my inherited skills from my diverse work experiences; but, at the same time I kept enjoying my pursuit to excellence not related to any material gain. I have successfully worked with over 200 online e-com ventures since 2005.

My scope of knowledge and core capabilities are:

• To be as productive and as proactive as possible while learning new things via online research, colleagues and the job itself.

• I excel in the field of customer support and back-office services.

• PROJECT MANAGEMENT & ADMINISTRATION:

Recruitment (Initial and Final Screening), HR duties, Payroll and Timekeeping, KPI Evaluation, & Operations Management

• BUSINESS SUPPORT SERVICE:

Content Moderation, Web Content Management, Database Administration, Document Control, Web Research, Social Media Marketing, Market Research, Designing and Presentations.

• BPO SERVICE:

Appointment Setting, Lead Generation, Customer Service, Sales, Tech Support, & Surveys

Moreover, I’m continuously educating myself and enhancing my knowledge on tools that would help me on diverse aspects in the online ecomm industry.

So hire me!..... And let’s get the ball rolling! :-)