Adeeko Funmilayo Precious

FUNMILAYO PRECIOUS ADEEKO - | - |- OBJECTIVE: As a highly motivated professional with years of quality experience, I am always prepared to bring my best to the table and I am passionate about making a positive impact in the workplace, I bring a unique blend of enthusiasm, attention to detail, and interpersonal skills to every opportunity. I believe that my positive attitude, exceptional communication skills, and proven track record of delivering high-quality work makes me a valuable asset to any team. SKILLS: • CRM Systems Management • Attention to details • Empathy and Patience • Ability to work with less supervision • Great Communication Skills • Product Knowledge • Excellent Time Management WORK HISTORY: CD Care – Maryland, Lagos State. Call Center Agent (Remote) November 2023 – Present • Respond promptly to an average of 80+ inbound calls per day addressing customer inquiries and providing accurate information about products and services via phone, email, and chat. • Efficiently handle calls during peak seasons, maintaining a professional demeanor and ensuring minimal wait times. • Logging customers interactions, queries, complaints and feedback accurately in the CRM system as well as updating customer account information when needed. • Resolving about 95% of customers complaints within the first contact, reducing the need for escalation and improving customer satisfaction. • Work with the billing and technical support teams to resolve 80% of escalated cases whilst ensuring timely solutions for complex issues. • Providing feedback to the management on recurring customer problems or service improvements. • Assist customers in the onboarding process, ensuring a smooth transition and comprehensive understanding of the product/service. • Achieving set key performance indicators (KPI) such as handling time, resolution rates and customer satisfaction scores whilst still maintaining compliance with the company service standards and protocols • Collaborate with internal teams, including sales and delivery, to ensure a coordinated approach to customer success. • Actively engage in creating brand awareness about the company services while referring potential customers to the sales team for follow up. Outcess Solution Nigeria LTD – Ikeja, Lagos State. Call Center Agent May 2023 – Sept 2023 • Efficiently handled large volume of inbound calls, balancing multiple cases simultaneously while maintaining attention to details and delivering high quality service. • updated and maintained customer records, ensuring that all data entries are accurate and up to date within the CRM system • Delivered in-depth explanations and troubleshooting assistance to customers regarding company products and services, ensuring they fully understood the features and resolving any technical issues they encountered with minimal escalation. • Ensure feedback from the customer to further improve the customer services. • Investigated and resolved customer complaints efficiently, aiming to provide effective solutions and enhance customer satisfaction. • Provide customers with brochures and information packages on products or services. Amazing Grace School – Ikare Akoko, Ondo State Class Teacher (NYSC – Place of Primary Assignment) Nov 2021- Nov 2022 • Counselling of Student • Teach & Guide Student • Takes Daily Records of Student Data (Attendance) Winlot Pharmacy and Supermarket – Ikorodu, Lagos State. Feb 2020 – Oct 2020 Administrative Officer • Managing office supplies stock and placing orders • Organize a filing system for important and confidential company documents • Maintain and update company database • Keeping tracks of all cash and transactions. EDUCATIONAL QUALIFICATION: • University Of Nigeria - Ekiti State. B.Ed. (Guidance and Counseling) • Deborah College - Igede, Ekiti State. Senior Secondary Certificate Examination (SSCE) • Fadson International Nur/Pry Sch - Ado Ekiti. First School Leaving Certificate PROFESSIONAL TRAINING AND CERTIFICATION: Customer service management (Udemy) Human Resource Management (Coursera) REFEREE: Available on Request. - 2023