Adede Glory Ojimaojo

 Ojimaojo Glory Adede No.19 Hosanna Glory Estate , Lugbe Federal Housing, Abuja, Nigeria. -- PROFESSIONAL SUMMARY Highly organized and detail-oriented professional with a strong background in virtual assistance and customer service with over 5 years of experience in delivering exceptional services. Seeking a challenging role as a Virtual Assistant where I can utilize my skills in providing exceptional administrative support and delivering excellent customer experiences. SKILLS AND COMPUTER LITERACY Customer Relationship Management: Building and maintaining positive customer relationships Team Collaboration: Strong ability to work collaboratively with cross-functional team. Communication: effective verbal and written communication skills. Strong problem- solving and conflict resolution ability. Multitasking: Experienced in handling calls, emails and live chat. WORK EXPERIENCE Customer Service RepresentativeJuly 2013 – October 2016 Jide Taiwo & Co. Wuse, Abuja, Nigeria Provide prompt and courteous assistance to customers via phone and email, resolving inquiries and concerns efficiently. Achieved a 10% increase in customer satisfaction through personalized communication and problem resolution. Virtual Assistant April 2021- June 2023 J-Samade Properties. Nig. Ltd. Abuja, Nigeria Provided comprehensive administrative support to executives and teams remotely. Managed calendars, scheduled appointments, and coordinated meetings. Handled email correspondence, responding to inquiries and forwarding messages as necessary. Conducted research and prepared reports, presentations, and documents. Assisted with travel arrangements and expense tracking. Maintained confidentiality and handled sensitive information with discretion. EDUCATION Bachelor’s Degree in Economics, University of Jos Nigeria.2023 VOLUNTEERING AND EXTRACURRICULAR ACTIVITIES Call Center Volunteer| Community| Helpline |[July 2017] Volunteererd at a community helpline, offering empathetic listening and emotional support to callers experiencing distress. REFERENCES Available upon request.