Adedayo Ogundeji | Freelancer 'De Identified' Daily Customer Interaction Documentation

'De-Identified' Daily Customer Interaction Documentation

CALL LOG DAYO OGUNDEJI Monday 02/24/2025 TIME 09:07 09:11 09:14 09:16 09:20 09:28 09:33 09:36 09:39 09:40 09:46 09:50 09:54 09:59 10:01 MRN REASON OF CALL - REDACTED REDACTED REDACTED NA - 10:03 10:07 10:12 10:17 10:21 10:24 10:34 10:35 10:40 10:46 10:50 10:56 11:01 11:04 11:07 11:10 11:14 11:17 11:19 11:22 11:25 11:29 11:33 11:35 11:38 11:42 11:44 11:49 11:50 11:51 11:54 11:57 REDACTED REDACTED NA De-indentified patient calling to connect appt, call transferred De-indentified patient calling to connect appt, call transferred De-indentified patient calling to connect appt, call transferred Possible new pt making inquries for substance abuse, call dropped De-indentified patient calling to connect appt, call dropped De-indentified patient, parent calling to speak with billing dept, call transferred De-indentified patient, parent calling to sch new pt appt, call transferred De-indentified patient, parent calling to sch appt, call transferred Spanish-speaking caller transferred to interpreter De-indentified patient calling to sch appt, call transferred De-indentified patient, parent calling to connect appt, call transferred De-indentified patient calling to update phone number, call transferred De-indentified patient, parent calling to sch new pt appt, call transferred De-indentified patient calling to sch appt, call transferred Spanish-speaking caller transferred to interpreter De-indentified patient calling to sch appt, call transferred De-indentified patient calling to make copay, call transferred Spanish-speaking caller transferred to interpreter De-indentified patient calling to sch new pt appt, call transferred De-indentified patient calling to update phone number, call transferred De-indentified patient calling to speak with support regards ppwk, call transferred Spanish-speaking caller transferred to interpreter De-indentified patient calling to change appt to TH, call transferred De-indentified patient returning call to confirm appt, call transferred De-indentified patient calling to confirm appt, call transferred De-indentified patient calling to get office location, provided info De-indentified patient calling to confirm appt, call transferred De-indentified patient calling to cancel appt, call transferred De-indentified patient calling to cancel appt, call transferred New patient making inquiries for couneling, provided info Parent making inquiries for autism, provided info Parent making inquiries for adhd diagnosis, provided info Spanish-speaking caller transferred to interpreter De-indentified patient, pharmacy calling for prescription, pt recently seen, call transferred Caller requested fax number, provided info De-indentified patient calling to connect appt, call transferred De-indentified patient, parent calling to sch appt, call transferred Parent making inquires for psych eval, provided info De-indentified patient calling to confirm appt, call dropped left cb# De-indentified patient, parent calling to sch appt, call transferred De-indentified patient, parent calling for med status update, pt recently seen, call transferred De-indentified patient, parent calling to get school note, call transferred Caller requested fax number, provided info Spanish-speaking caller transferred to interpreter De-indentified patient calling to confirm appt, call transferred New patient making inquiries to sch appt, provided info De-indentified patient calling to connect appt, call transferred REDACTED REDACTED REDACTED REDACTED NA REDACTED REDACTED REDACTED REDACTED REDACTED NA REDACTED REDACTED REDACTED NA REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED NA NA NA NA REDACTED NA REDACTED REDACTED NA REDACTED REDACTED REDACTED REDACTED NA NA REDACTED NA REDACTED LOCATION Clinic 1 Clinic 2 Clinic 1 NA Clinic 2 NA NA Clinic 1 NA Clinic 2 Clinic 3 Clinic 4 NA Clinic 1 NA HOLD 3m 3m 2m 1m 3m 3m 3m 2m 1m 3m 2m 3m 3m 2m 1m DEPARTMENT Support Support Support NA Support Billing Scheduling Scheduling Main Line Support Support Support Scheduling Scheduling Main Line Clinic 4 Clinic 2 NA NA Clinic 5 Clinic 4 NA Clinic 1 Clinic 4 Clinic 1 NA Clinic 3 Clinic 1 Clinic 3 NA NA NA NA NA NA Clinic 2 Clinic 2 NA Clinic 2 Clinic 3 NA Clinic 2 NA NA Clinic 1 NA Clinic 2 3m 4m 1m 3m 2m 4m 1m 2m 4m 2m 3m 4m 3m 2m 3m 4m 3m 2m 3m 1m 2m 3m 1m 2m 2m 2m 2m 1m 1m 2m 2m 4m Support Support Main Line Support Support Support Main Line Support Support Support NA Support Support Scheduling NA NA NA Main Line Clinical Support NA Support Support NA Support Scheduling Clinical Support Support NA Main Line Support NA Support - 12:01 01:07 01:10 01:13 01:15 01:20 01:25 01:29 01:41 01:44 01:49 01:55 02:04 02:08 02:09 02:12 02:17 02:22 02:25 02:30 02:32 02:38 02:43 02:49 02:55 03:13 03:18 03:26 03:29 03:32 03:36 03:40 03:46 03:52 03:58 04:05 04:12 04:14 04:21 04:37 04:40 04:49 05:06 05:23 05:28 05:39 05:43 05:45 05:47 05:51 NA REDACTED NA NA REDACTED REDACTED NA REDACTED NA REDACTED NA REDACTED REDACTED NA REDACTED REDACTED NA NA REDACTED NA REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED NA REDACTED REDACTED NA REDACTED REDACTED REDACTED NA NA REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED REDACTED NA NA REDACTED Spanish-speaking caller transferred to interpreter NA De-indentified patient calling to cancel appt, call dropped left cb# Clinic 2 Spanish-speaking caller transferred to interpreter NA New patient making inquires for psych appt, provided info NA De-indentified patient calling to verify appt time, provided info NA De-indentified patient returning missed call, note to confirm appt, left cb# Clinic 2 New patient making inquires for autism eval, provided info NA De-indentified patient calling to get providers name, provided info NA Spanish-speaking caller transferred to interpreter NA De-indentified patient calling to get med refill, left cb# Clinic 2 New patient calling to know if ins is accepted for psychiatry, provided info NA De-indentified patient calling to get blood work order, left cb# NA De-indentified patientcalling to cancel appt, call transferred Clinic 4 Spanish-speaking caller transferred to interpreter NA De-indentified patientreturning call to connect, call transferred Clinic 2 Hospital making inquiries for psychiatry for de-indentified patient xfd Joshua Clinic 2 Possible New patient making inquiries for counseling call dropped NA New patient making inquiries for psychiatry, provided info NA De-indentified patient returning call to confirm appt, left cb# Clinic 1 Spanish-speaking caller transferred to interpreter NA De-indentified patient calling to connect, left cb# Clinic 2 De-indentified patient calling to rsch appt, call transferred Clinic 2 De-indentified patient parent calling to rsch appt, call transferred Clinic 2 De-indentified patient calling for med status update, pt recently seen, left cb# Clinic 2 De-indentified patient calling to get clarification on meds, pt recently seen, call transferred NA De-indentified patient calling for ESA letter, call transferred NA De-indentified patient calling regards meds, left cb# NA New patient making inquiries for substance abuse, provided info NA De-indentified patient calling for med status update, pt recently seen, call transferred NA Ins inquiring info about pt, call transferred NA Dr calling to fu cw referral for eval and assessment, left cb# NA De-indentified patient calling to rsch appt, call transferred Clinic 2 De-indentified patient calling to send meds to another pharmacy, call dropped left cb# NA Case manager calling to provide alternate number for appt, call transferred Clinic 5 Spanish-speaking caller transferred to interpreter NA Spanish-speaking caller transferred to interpreter NA De-indentified patient calling to sch appt, call transferred Clinic 4 De-indentified patient making inquiries for therapy, call transferred NA De-indentified patient upset because appt was canceled, wants to speak to manager, call transferred Clinic 2 De-indentified patient calling to sch appt, call transferred NA De-indentified patient calling to speak with billing, call transferred NA De-indentified patient, parent calling for meds, ins needs authorization, left cb# NA De-indentified patient calling to cancel appt, call transferred Clinic 5 De-indentified patient, ins calling about prior auth for testing call dropped NA De-indentified patient calling to rsch appt, call transferred Clinic 2 De-indentified patient, RTC calling for med refil, call dropped Clinic 2 De-indentified patient, RTC calling back for med refil, call transferred Clinic 2 Spanish-speaking caller transferred to interpreter NA Spanish-speaking caller transferred to interpreter NA De-indentified patient calling to sch appt, call transferred Clinic 2 2m 2m 1m 1m 2m 3m 2m 3m 2m 4m 2m 4m 3m 1m 2m 3m 1m 2m 4m 1m 3m 2m 3m 4m 2m 3m 4m 1m 2m 3m 3m 3m 4m 3m 1m 1m 2m 3m 12m 3m 5m 4m 3m 3m 4m 2m 1m 1m 2m 3m Main Line- Support Main Line NA NA Support NA NA Main Line Scheduling NA Clinical Support Support Main Line Support Support NA NA Support Main Line Support Scheduling Scheduling Scheduling Clinical Support Clinical Support Clinical Support NA Clinical Support Medical records Scheduling Scheduling Clinical Support Support Main Line Main Line Support Scheduling Support Scheduling Billing Clinical Support Scheduling Administrative Support Support Scheduling Scheduling Main Line Main Line Scheduling