Medical Appointment Scheduling & Coordination
s/n
Chart
Cancelled/Uninterested
Reason/Outcome
Time
1 REDACTED
2 REDACTED
3 REDACTED
08:57
09:00
09:03
4 REDACTED
09:05
5 REDACTED
09:15
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09:19
09:22
09:25
09:28
09:33
09:36
09:41
09:46
-
REDACTED
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09:51
09:58
10:04
10:08
10:11
10:15
10:21
10:25
10:28
10:30
10:39
Incoming switchboard/Outgoing
cts eval appt, mom stated she will give a cb
later as she was at work at the time of call
cts eval appt, pt na, lvm
cts eval appt, pt na, lvm
cts eval appt, pt declined stating she has a
different provider
ctrs eval appt due to clinician out, spanish
speaker, call xfered
ctrs fu appt due to clinician out, pt na, number
not in service
sched fu appt for 9/6
Switchboard
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
ctrs eval appt due to clinician out, rs for 9/5
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, rs for 9/9
ctrs fu appt due to clinician out, rs for 9/9
ctrs fu appt due to clinician out, rs for 9/6,
3pm to be cleared. PT to be seen at 5
w/siblings
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, pt na, mbf
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, rs for 9/14
-
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10:42
10:46
10:50
11:00
11:09
11:13
11:18
11:28
11:32
11:36
11:39
11:45
11:48
11:50
39 REDACTED
11:53
-
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11:55
12:02
12:06
12:09
44 REDACTED
45 REDACTED
12:12
12:16
-
12:21
12:24
12:35
12:37
REDACTED
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returned pt's call, no response, lvm
ctrs fu appt due to clinician out, rs for 9/9
ctrs fu appt due to clinician out, rs for 9/9
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, mbf
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, rs for 9/6
ctrs fu appt due to clinician out, rs for 9/6
ctrs fu appt due to clinician out, pt na, mbf
ctrs fu appt due to clinician out, rs for 9/10
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, rs for 9/13
ctrs fu appt due to clinician out, rs for 9/13
ctrs fu appt due to clinician out, pt na, number
na
ctrs fu appt due to clinician out, mom stated
pt hasn't received meds from prev appt due to
approval of meds btw the ins and pharmacy.
She stated she will be going to the pharmacy
tomorrow to see if it's been resolved and give
us a cb on Monday
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, case manager
stated that pt has been sched with a diff
provider
ctrs fu appt due to clinician out, rs for 9/6
ctrs fu appt due to clinician out, pt na, vm not
set up
ctrs fu appt due to clinician off, rs for 9/7
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
50 REDACTED
51 REDACTED
52 REDACTED
53 REDACTED
54 REDACTED
-
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12:39 ctrs fu appt due to clinician out, pt na, lvm
12:40 sched eval appt for 9/5
ctrs fu appt due to clinician out, spanish
13:02 speaker
13:05 ctrs fu appt due to clinician out, rs for 9/10
13:08 ctrs fu appt due to clinician out, rs for 9/13
13:12
13:20
13:25
14:35
14:45
14:48
14:58
15:00
15:14
15:18
15:21
15:31
16:10
16:14
16:19
16:22
16:32
16:34
16:39
16:42
16:46
16:53
16:57
16:59
17:04
Switchboard
mom ct keep the appt sched w/Lilian on 9/11.
requested for appt sched w/Olufunmi to be
cancelled. Sent appt details via email
ctrs fu appt due to clinician out, rs for 9/14
ctrs fu appt due to clinician out, rs for 9/10
ctrs fu appt due to clinician out, rs for 9/11
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, rs for 9/13
ctrs fu appt due to clinician out, rs for 9/13
ctrs fu appt due to clinician out, pt na, mbf
sched eval appt for 9/9
Switchboard
ctrs fu appt due to clinician out, pt na, lvm
cts eval appt, pt na, lvm
ctrs fu appt due to clinician off, rs for 9/13
ctrs fu appt due to clinician off, pt na, lvm
ctrs fu appt due to clinician off, rs for 9/13
ctrs fu appt due to clinician off, pt na, mbf
ctrs fu appt due to clinician off, rs for 9/14
ctrs fu appt due to clinician off, pt na, lvm
ctrs fu appt due to clinician off, rs for 9/14
ctrs fu appt due to clinician off, rs for 9/13
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, pt na, lvm
ctrs fu appt due to clinician out, rs for 9/13
ctrs fu appt due to clinician out, rs for 9/13
80 REDACTED
-
REDACTED
REDACTED
REDACTED
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REDACTED
ctrs fu appt due to clinician out, call was
17:06 picked by dad and I req for pt to give us a cb
17:10
17:14
17:24
17:28
17:33
17:45
17:56
Pt called requesting to speak with my
supervisor stating that she was on the call with
the person and wants to discuss about her
medication. Informed her that appt has been
sched for 8/31 to speak with that clinician and
she got upset and hung up
ctrs fu appt due to clinician off, rs for 9/14
ctrs fu appt due to clinician off, rs for 9/14
mom ctc appt, aware of appt
ctrs fu appt due to clinician out, rs for 9/14
sched eval appt for 9/15
Switchboard
ctrs fu appt due to clinician out, pt na, lvm