Adedayo Adegboye

 Adedayo Adegboye Dallas, Texas_____________________________________________________________ SUMMARY Dedicated and results-driven Customer Service Representative with 5 years of experience in delivering exceptional support and service to customers across various industries. Adept at handling high-volume calls, resolving issues efficiently, and providing tailored solutions to enhance customer satisfaction. Possesses strong communication skills, a customer-centric mindset, and the ability to thrive in fast-paced environments. Committed to maintaining a positive brand image and fostering long-term customer relationships. TECHNICAL SKILLS • Power Point • Microsoft Word • Excel • Outlook • MD365 • Sales Force OTHER SKILLS • Good communication skills (both verbal and written) • Attention to details and active listener • Ability to multi task various project and maintain composure under high pressure • Problem analysis and problem solving • Organizational, Planning and Prioritization • Professional Integrity • Proficient in data entry • Ability to resolve conflict in a work environment PROFESSIONAL EXPERIENCE SEPHORA, Dallas Tx January 2024-Till date Customer service Representative • Managed database records, drafted status reports on customer service issues • Address customer inquiries via phone, email, and chat, providing accurate information and resolving issues in a timely manner. • Identify, troubleshoot, and resolve customer complaints and concerns, ensuring customer satisfaction and retention. • Assist customers with order placement, tracking, and returns, ensuring accurate and efficient processing. • Maintain in-depth knowledge of products and services to provide informed recommendations and support to customers. • Document customer interactions and transactions, ensuring accurate and up-to-date records in CRM systems. • Work closely with team members and other departments to resolve complex issues and enhance overall customer experience. • Gather customer feedback and relay it to relevant departments for continuous improvement of products and services. • Participate in ongoing training programs to stay current with company policies, product updates, and industry best practices. Fedex Dallas Tx July 2021- December 2023 Customer Service Specialist • Address customer questions and concerns through various channels such as phone, email, chat, or in-person interactions. • Assist customers with placing orders, processing payments, handling returns, and managing refunds or exchanges. • Document customer interactions and transactions accurately for future reference and quality assurance. • Develop and maintain positive relationships with customers to encourage loyalty and repeat business. • Help customers troubleshoot technical issues with products or services, if applicable. • Stay updated with product knowledge and participate in training sessions to improve service quality. • Achieve specific targets related to customer satisfaction, response time, or sales, as set by the company. • Work with other departments to ensure customer needs are met and to resolve any cross-departmental issues. • Reconciled vendor statements, researched price/quantity discrepancies and took corrective action to resolve the discrepancies • Successfully Posted all journal entries and accruals at the end of the month General Motors, Arlington Texas Jan 2020- June 2021 Customer Service Representative • Address customer questions and concerns through various channels such as phone, email, chat, or in-person interactions. • Offer detailed information about products, services, policies, and procedures to assist customers in making informed decisions. • Listen to customer complaints, resolve issues, and escalate problems to supervisors or specialized departments when necessary. • Assist customers with placing orders, processing payments, handling returns, and managing refunds or exchanges. • Document customer interactions and transactions accurately for future reference and quality assurance. • Successful processed temporary payment agreements and deferments • Assisted with documentation preparation for internal and external auditors • Successfully performed billing, collection and reporting activities EDUCATIONAL BACKGROUND Bachelors in Economics