Adebola Adedayo
Email:-| LinkedIn: Adebola Adedayo | LinkedIn
PROFILE
I am an enthusiastic young professional dedicated to client satisfaction and retention. I am experienced in cultivating strong client relationships by understanding their needs and collaborating cross-functionally to provide tailored solutions. I’m looking for a challenging opportunity where I can apply my knowledge, expertise, and creativity to help the organization reach its goals.
SKILLS AND ABILITIES
Problem-solving and multitasking skills
Proficient in Microsoft Word, Excel and PowerPoint programs
Customer relationship management
Ability to work independently and collaboratively in a team environment
Strong communication and listening skills
Time Management and organization skills
Detail Oriented
EXPERIENCE
River Links Hotel, Lagos May 2018 – Jan 2022
Customer Service Representative (Part-time)
Responsible for the documentation of all calls, detailing the issues and solutions provided to the customer.
Provided information about services, answering customer questions and assisting with troubleshooting issues.
Provided a link between several teams and external contacts for easy communication.
Carried out qualitative research on customer behavior to improve customer service.
Developed team communications and information for meetings.
Handled calls to address customer’s inquiries and concerns.
Assisted hotel manager with sales events.
Workbay Executive, Lagos Feb 2023 – Present Relationship Manager
Establish and nurture strong relationships with existing clients by understanding their needs, preferences, and goals.
Help clients get started with company services that meet those needs.
Manage client accounts by keeping track of their transactions, making sure payments are made on-time and handle any administrative tasks related to their account.
Analyze client data and behavior to identify trends and opportunities for improving client engagement and satisfaction.
Collaborate with other teams within the company, such as sales, marketing, and customer support, to ensure a coordinated and effective approach to client management.
EDUCATION/TRAINING
Obafemi Awolowo UniversityApr 2017 - Jan 2022
Bachelor of Arts
History and International Relations (Combined Honors)
Coursera
Google Data Analytics Professional Certificate
REFERENCES
Available on request
