ADEBIYI OYINDAMOLA
LinkedIn Profile
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Lagos, Nigeria
PROFESSIONAL SUMMARY
Highly organized Virtual Assistant with experience in administrative support, email management, and customer service.
Committed to streamlining operations and supporting business growth with professionalism and precision.
ACCOMPLISHMENTS
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Created customized meal plans to support health and nutrition goals, demonstrating attention to detail and clientfocused planning.
Developed structured calendar schedules to optimize time management and daily productivity.
Designed weekly exercise timetables to promote consistency and track fitness progress effectively.
Created a visually engaging business slide deck for a food business, highlighting menu offerings, brand identity, and
target market.
Performed accurate data entry for a brewery, organizing product information and inventory records using Google
Sheets.
Compiled and analyzed sales data for a boutique, producing detailed reports to identify trends and support business
decisions.
EXPERIENCE
JLS Castle – Sales Account Manager
August 2022- February 2025
Sales
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Conducted needs assessments to understand customer requirements and recommend suitable products
or services.
Delivered persuasive sales presentations and product demonstrations to prospective clients, closing deals
effectively.
Negotiated pricing and contract terms to maximize revenue while maintaining customer satisfaction.
Maintained detailed records of sales activities and customer interactions
Collaborated with marketing and product teams to tailor sales strategies and promotional materials.
Achieved monthly and quarterly sales targets consistently, contributing to overall company growth.
Analyzed sales data and market trends to identify opportunities and adjust tactics accordingly.
Account Management
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Managed a portfolio of over 50 client accounts, ensuring consistent communication and strong relationship building
to enhance client retention.
Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and coordinating with internal
teams to deliver tailored solutions.
Monitored account performance metrics and provided clients with regular reports to track progress and identify
growth opportunities.
Developed and executed account plans to increase upselling and cross-selling, contributing to revenue growth.
Collaborated with sales, marketing, and product teams to align client needs with company offerings and market
trends.
Conducted client satisfaction surveys and feedback sessions to improve service delivery and strengthen partnerships.
Customer relationship
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Built and maintained positive relationships with customers by providing timely, professional, and personalized
support.
Handled customer inquiries, complaints, and feedback efficiently, ensuring high levels of satisfaction and retention.
Acted as a liaison between customers and internal teams to resolve issues and improve overall service quality.
Developed customer service protocols that enhanced response times and communication clarity.
Conducted follow-ups with clients to ensure their needs were met and to identify opportunities for additional support.
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Trained new team members on customer interaction best practices and conflict resolution techniques.
Maintained detailed records of customer interactions and feedback in CRM systems to inform service improvements.
Analyzed customer trends and feedback to recommend changes that improved experience and loyalty.
Performance Management
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Oversaw the transition from a manual performance management system.
Assisted in the planning and coordination and ensured the timely completion of the performance evaluation process.
Reporting
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Generated bi-weekly management report for the Director for management meetings.
Generated regular reports on key metrics such as sales trends, customer activity, and inventory status using tools like
Excel and Google Sheets.
Projects:
HRIS onboarding, Skill Up Friday, deployment of Internal Customer Satisfaction Survey (ICSS), and Employee
satisfaction Survey (ESS), Ergonomic stretches, Cross Country Employee Exchange Program, Fun Friday, Health Talk
and physical health checks etc.
ACADEMIC QUALIFICATIONS
• Bachelor of Science, Accounting– National Open University, Nigeria
BSc (ACC) 2015 – 2022
• Virtual Assistant Program- ALX Africa
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SKILLS AND CORE COMPETENCIES
Excellent Communication
Time Management
Organization & Planning
Customer Service
Email Management
Multitasking
LANGUAGE
Problem-Solving
Team Collaboration
Bookkeeping
English
