Adebisi Fanny Akobada

AKOBADA, ADEBISI FANNY Ikoyi-Obalende Lagos, Nigeria¦ Email:-Linkedin Mobile: -, - Office Administration¦ Executive Assistant¦ Customer Service and Business Management Virtual Assistance¦HR Career Summary With 10 years of experience as an Administrative and Executive professional with customer service experience, foundational HR knowledge and IT Skills; I excel in developing organisational strategies, talent acquisition, creating effective compensation schemes, customer satisfaction, email and calendar management for executives. I have constantly redesigned HR documents, conducted background checks, handled performance issues, managed office operations, oversaw financial transactions, and promoted health and safety, bringing efficiency and support growth. Skills & Proficiencies ● ● ● ● ● Vendor Relationship Management Office Administration Employee Conduct & Discipline CRM tools Travel and Flight bookings ● ● ● ● ● ● Payroll Management & Administration Employee Relations & Grievance Handling Facility Management Microsoft Office Communication Tools Google Workspace ● ● ● ● ● Project Management Tools Customer Experience Management Emailing Management Reporting Sales & Marketing Work Experience HR & Admin/Customer Service Executive ¦Hikky’s Hair Studio ¦Apr 2023-June-2024 ● Redesigned and implemented Policies and Procedures. ● Prepared monthly payroll liasing with the account department. ● Conducted recruitment and onboarding exercise which drastically reduced the hiring time by 10%. ● Redesigned and issued out onboarding documents like offer letters, Non disclosure agreement, employee handbook, biodata forms and guarantor forms. ● Conducted thorough background checks of employees. ● Managed the day-to-day running of the organisation. ● Tracked and documented daily usage of electricity and diesel consumption which helped to cut down power consumption and also reduce expenses. ● Maintained and updated staff files electronically. ● Managed the maintenance of company equipment. ● Attended to customers issues and enquires in a timely manner reducing the waiting time by 50% ● Documented customer feedback for the company’s usage. ● Tracked and documented customers items which effectively reduced misplaced items by 100% ● Booked a customer's appointment using the ERP platform. ● Prepared monthly reports and yearly budgets. ● I also handled petty cash and documented expenses using the google sheet. HR & Admin Officer/Executive Assistant ¦ Speakeezee Connect Limited/Michelangelo Productions Limited ¦APR 2014- APR 2023 ● Conducted recruitment and onboarding exercise. ● Redesigned and issued employment letters, guarantors’ forms to new hires. ● Verified all guarantors as indicated by staff and background checks for all staff. ● Design and implement policies and procedures for the organisation. ● Supervised day-to-day operations of the administrative department and staff members. ● Organised staff training sessions and activities. ● Managed company’s daily financial receipt and payment. ● Assisted in organising events such as movie premieres, dinner and music concerts. ● Planned, scheduled and promoted office events, including meetings, conferences, interviews, orientations, training sessions and team bonding for staff. ● ● ● ● ● ● ● Managed and handled staff payroll and other compensatory frameworks benefits. Documented files electronically. Coordinated general internal services such as electricity, vendors for various activities including fleet of cars maintenance, generating plans and premises management. Ensured all office stationery and utensils are supplied adequately base on purchase order Attended meetings on behalf of the CEO. Incharge of flight and travel bookings for the CEO. Provided direct support to the General Manager by initiating and/or preparing reports, correspondence, taking minutes/notes and following up on meetings and events. Sales & Marketing ¦ Self Employed¦ Apr 2011- Mar 2014 ● Generated and converted leads to sales. ● Constantly build and maintain relationships with customers. ● Address customer’s enquiry and provide product information. Secretary/Finance and Services Officer (NYSC) ¦NNPC-NAPIMS(NipeX Division) ¦Mar 2010-Mar 2011. ● Incharged of the day to day running of all operational areas in the organisation. ● Promoted a positive health and safety culture in the organisation. ● Handled the logistics of the organisation ● Recorded all incoming/outgoing mails and tracked all internal/external mails. ● Preparation of venues for management meetings and circulation of internal memos for approval. ● Tracked and Code all staff claims. Academic Qualifications Bachelor of Science in Economics TAI- SOLARIN UNIVERSITY OF EDUCATION, IJAGUN, IJEBU-ODE, OGUN STATE - West African Secondary School Certificate FALOMO HIGH SCHOOL 2001 -2002 West African Secondary School Certificate HOLY CHILD COLLEGE, SOUTH-WEST IKOYI, LAGOS - First School Leaving Certificate ST. DAVID'S ANGLICAN SCHOOL, LAFIAJI LAGOS 1990 -1995 Training and Certification ● DIGITAL WITCH SUPPORT COMMUNITY On Demand IT Skills: Communication tools, Project management tools, CRM tools & Email Management 2024 ● LINKEDIN Administrative Professional Tips 2022 ● LINKEDIN Talent Management 2022 ● CLARIONTTECH Administrative Procedures 2021 ● CLARIONTTECH Strategic Human Resource Management 2021 ● METROPOLITAN SCHOOL OF BUSINESS AND MANAGEMENT, UK (Online) Critical Thinking for Self-Development 2021 ● THE OPEN UNIVERSITY, UK (Online) 2020 Effective Communication in Workplace ● THE OPEN UNIVERSITY, UK (Online) Human Resource, Recruitment and Selection 2020 ● THE OPEN UNIVERSITY, UK (Online) Developing your Skill as an HR Professional 2020 ● NATIONAL YOUTH SERVICE CORP 2011 Reference Available on Request.