Adebimpe Bello

Bello, Adebimpe Abosede Zone E, Behind Dumac Suites by 2nd Transformer bustop, Rantya, Jos,Plateau State. -.-Female | Nigerian PROFILE SUMMARY Results-driven Technical Customer Support & Virtual salessalesRemote Sales Professional with over three years of experience in remote customer service and, technical troubleshooting.., and virtual sales. Adept at leveraging CRM tools and remote collaboration platforms to enhance customer satisfaction and improve service efficiency. Skilled in troubleshooting technical issues, managing customer relationships and working with cross-functional remote teams. An excellent communicator with strong proactive problem-solving ability, time management skills, and a customer-first approach, ensuring seamless digital customer experiences. Passionate about leveraging technology to improve efficiency and drive business growth in a virtual work environment. CORE SKILLS/Competencies Remote Technical Troubleshooting & Support Remote Telephonic & Desktop Customer Support (Phone, Email, Chat, Video) Cloud-Based Screen Sharing Tools (Google Workspace, Microsoft 365) Customer Relationship Management (CRM) Self-Discipline & Time Management Ability to Work Across Time Zones Proficiency with Remote Communication Tools (Slack, Zoom, Microsoft Teams) Independent Problem-Solving & Decision-Making Collaboration in Virtual Teams Multitasking in High-Pressure Situations Adaptability & Quick Learning Cybersecurity Awareness & Data Privacy Compliance Conflict Resolution & De-escalation Patience & Emotional Intelligence Client Engagement & Retention Sales Performance Monitoring & Reporting Market Research & Business Analysis Data-Driven Sales Strategies Client Engagement & Retention Team Leadership & Mentorship Advanced Microsoft Office Suite Proficiency Strong Verbal & Written Communication Skills WORK EXPERIENCE PRIME ROYAL HOSPITALITY April 2022 - Sept 2024 Remote Sales & Customer Support Specialist Act as the primary point of contact for resolving customer complaints and disputes, ensuring a seamless customer experience and escalating issues when necessary. Provide detailed product information and technical support to customers, improving engagement, satisfaction, and conversion rates. Analyze sales performance metrics and conduct market research to identify emerging trends, customer needs, and opportunities for business growth. Manage the entire sales cycle remotely, from lead generation and customer outreach to deal closure and post-sale support. Utilized CRM tools to track customer interactions and optimize sales strategies. Provided remote customer support and technical troubleshooting, ensuring prompt resolution of customer issues. Develop and present performance reports to senior management, offering insights on revenue trends, sales forecasts, and customer feedback. Train and mentor remote sales teams, equipping them with effective sales strategies, product knowledge, and customer engagement techniques. Convert challenging leads into long-term customers through strategic follow-ups, relationship-building, and consultative sales approaches. Utilize data-driven insights and analytics to refine sales tactics, improve outreach efficiency, and optimize conversion rates. Collaborate with cross-functional remote teams, including support and product development, to enhance service offerings based on customer feedback. Execute targeted cold calling and email outreach campaigns, overcoming objections and increasing lead-to-customer conversion rates. Strengthen brand recognition and customer loyalty by delivering empathetic, solution-oriented communication and proactive problem-solving. SITA – Nnamdi Azikiwe Int’l Airport AbujaJul 2012 – Feb 2021 Field Support Engineer (SITA Aero – The world’s leading specialist in air transport communications and IT solutions, providing mission-critical support to the global aviation industry.) Provided technical support and system maintenance for Common Use Terminal Equipment (CUTE) and other critical airport communication systems, ensuring 24/7 operational efficiency for international airlines. Trained customers on system usage, troubleshooting, and preventive maintenance, reducing service issues and enhancing user efficiency. Simplified and explained complex technical issues to non-technical users, ensuring seamless adoption of new systems and software. Led the installation, configuration, and integration of CUTE software, hardware devices, and related airline applications, ensuring seamless functionality. Took full ownership of technical issue resolution, setting realistic expectations and delivering prompt, high-quality solutions to minimize downtime. Managed and updated IT infrastructure and inventory, ensuring all servers, workstations, and peripherals remained fully operational. Conducted proactive system monitoring and troubleshooting, swiftly identifying and resolving network, server, and software-related issues. Provided consultative guidance to clients on service improvement strategies, optimizing IT system performance and operational workflows. Collaborated with cross-functional teams to enhance system efficiency, customer experience, and compliance with industry standards. Responded to technical support inquiries via chat, phone, and email, ensuring timely resolutions and maintaining high customer satisfaction ratings. Attend to Handlers calls on CUTE and FIDS related issues. Compile and prepare performance daily and monthly reports for the perusal of lead field manager Recommend modifications to services to enhance customer operations. Ensure a fast response time to issues and escalate cases not resolved within a specified time MOBIGADGETS – Sabo, Lagos Oct 2011 – Jun 2012 Digital Content & Web Management Customer Support Representative (MobiGadgets is an online gadget store that specializes in supply and delivery of gadgets nationwide. It is a subsidiary of Thinktech Solutions) Managed content distribution across multiple online channels and social media platforms, ensuring consistent brand messaging and audience engagement. Reviewed, proofread, and edited website content to maintain accuracy, clarity, and adherence to company guidelines. Collaborated with web developers to troubleshoot and resolve technical issues, scripting errors, and functionality concerns, optimizing user experience. Regularly updated and maintained website data and social media content, ensuring timely and relevant information delivery. Directed content strategy by gathering, curating, and integrating information from various internal and external sources to enhance digital presence. Implemented content archiving processes, ensuring accessibility and proper documentation for future reference. Monitored website performance and operational efficiency, proactively identifying and addressing issues to maximize uptime and usability. DELTA STATE POLYTECHNIC OGWASHI – Uku, Delta StateJun 2010 – Jul 2011 Assistant Admin Officer (NYSC – Primary Assignment - Computer Science Dept.) Performed filing, data management, drafting and editing short office memos Assisted students with registration and finding information Lectured on part-time as the occasion demanded Signed and issued receipts as well as provided detailed information to students SAINT FRANCISCA NURSERY & PRIMARY SCHOOL – Delta State Nov 2010 – Jul 2011 Computer Tutor Designed, wrote and utilized lesson plans conforming to school curriculum Taught pupils the elementary computer operations and software unit Test and examination questions management as well as assigned engaging homework to pupils Used variety of teaching techniques to encourage pupils’ critical thinking and discussion PREVIOUS EXPERIENCE THINKTECH SOLUTIONS LIMITED (Lagos)InternMar 2008 – Sept 2008 SCEPTER ENGINEERING & COMMUNICATIONS LTD Intern Apr 2005 – Jul 2005 EDUCATION LAGOS STATE UNIVERSITY – Epe, Lagos 2003 – 2009 B.Sc. Electronics and Computer Engineering (Second Class Upper Division) COMMAND SECONDARY SCHOOL, Jos Plateau State. 1993 - 1999 MOUNT OLIVES SECONDARY SCHOOL – Jos, Plateau State 2000 Senior School Certificate Examination (SSCE MEMBERSHIP, TRAINING & CERTIFICATION Google Data Analytics Professional Certificate (in - view)( Coursera) Foundation Certificate in IT Service Management (ITIL) Foundation in Travel and Tourism Diploma Certificate (IATA/UFTAA) Amadeus Fares and Ticketing Training Certificate Institute of Safety Professionals of Nigeria – ISPON (Levels 1, 2, 3) National Youth Service Corps [NYSC] – (Discharge Certificate) Cisco Certified Network Administrator – CCNA (Training Certificate) Diabetes and Hypertension Help Society – DHS (NGO) (Volunteer) Ohaha Family Foundation – NGO (Volunteer) Data Analytics (in - view) REFEREES Available on request