Adebayo Shayo Margret

SHAYO MARGRET ADEBAYO​ 📞 - | -​ ✉️ Phone: Email:- 🔗 LinkedIn: adebayo shayo PROFESSIONAL SUMMARY A highly motivated and detail-oriented Mass Communication graduate with hands-on experience in social media management and customer service. Adept at building strong client relationships, resolving customer concerns, and enhancing customer engagement through strategic communication. Proven track record in managing social media accounts, creating engaging content, and providing exceptional customer support. Seeking an opportunity with a reputable firm that offers professional growth in digital marketing, customer engagement, and business development. PROFESSIONAL EXPERIENCE Arit of Africa Social Media Manager / Customer Service Representative (NYSC)​ May 2024 – Present | Lagos, Nigeria ●​ Manage and create engaging content across the company’s social media platforms to drive brand awareness and customer engagement. ●​ Provide customer service support by addressing inquiries, resolving issues, and managing complaints via phone and social media channels. ●​ Implement strategic communication tactics to maintain positive customer relationships and promote company services. ●​ Proactively reach out to customers, providing information, promotions, and personalized support to improve satisfaction and loyalty. JIJI.NG Customer Service Representative / Sales Agent​ July 2019 – December 2020 | Lagos, Nigeria ●​ Delivered high-quality customer service to users of the Jiji platform by resolving complaints, answering inquiries, and providing solutions in a timely manner. ●​ Conducted outbound calls to inform online sellers about new offerings and promotions, leading to an increase in sales and service subscriptions. ●​ Provided feedback and insights to the management team to help improve customer service processes and platform features. CONSOL Limited Customer Service Representative Intern​ September 2018 – July 2019 | Lagos, Nigeria ●​ Answered inbound calls from customers, assisted with inquiries, and provided support for various projects. ●​ Communicated with clients via email to resolve issues, provide updates, and ensure customer satisfaction. ●​ Maintained accurate records of customer interactions and transactions for future reference. EDUCATION Kwara State University​ B.Sc. Mass Communication (Second Class Upper)​ Graduated: December 2023 Ogun State Institute of Technology: Gateway Polytechnic​ OND Mass Communication (Upper Credit)​ Graduated: 2018 Command Day Secondary School​ Senior School Certificate Examination (SSCE), WAEC​ Graduated: 2015 Pelade Nursery and Primary School​ First School Leaving Certificate​ Graduated: 2009 SKILLS & COMPETENCIES ●​ Customer Service Excellence: Skilled in handling customer inquiries, complaints, and providing solutions to enhance satisfaction. ●​ Social Media Management: Proficient in managing social media accounts, creating content, and engaging with audiences. ●​ Communication Skills: Impeccable written and verbal communication skills with the ability to interact effectively with customers and team members. ●​ Digital Tools & Platforms: ○​ Google Workspace (Docs, Sheets, Gmail, Calendar) ○​ Social Media platforms (Facebook, Twitter, Instagram, LinkedIn) ○​ Graphics Design (Canva) ○​ Video Editing (CapCut) ●​ Sales & Marketing: Experience in upselling premium services and promoting company offerings to a wide range of clients. INTERESTS ●​ Digital marketing trends and innovations ●​ Traveling and exploring new cultures ●​ Reading novels and self-development books REFERENCES- Mr. Ayo Oladosu Mr Issac Ogunbiyi An Auditor A Pharmacist - -