ADEBAYO IYABO FUNKE
Lagos State,Nigeria
--Linkedin URL: www.linkedin.com/in/funke-adebayo
PROFESSIONAL SUMMARY
result- driven and customer-focus professional with 3 years of experience in customer
service and call handling.proven track records of efficiently managing high-volume
customer inquiries,resolving issues promptly,and foster strong relationship.I am
dedicated to driving operational excellence and leading teams to success. Skilled in
multitasking, communication, and providing exceptional customer support,my goal is to
contribute significantly to the enhancement of the company's reputation, foster customer
loyalty and drive revenue growth.
SKILLS AND COMPETENCE
● Effective communication and listening skill
● Teamwork and collaboration
● Cold calling and phone etiquette
● Customers satisfaction and problem solving
● Troubleshooting and conflict resolution
● Email management
● Lead generation
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Proficient in the use of Microsoft package such (Excel,Word and Package)
Proficient in the use of CRM tools,such as Intercom,Hubspot,and Zendesk
Proficient in the use of project management tools such as Asana, Trello,clickup
Patient and Empathy
WORK HISTORY
02/2021 to Customer Service Executive
Current ❖ BOABAB MICROFINANCE BANK
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Coordination of team CSAT, customer NPS and dispute resolution to
meet the set SLAs.
● Built strong relationships with customers through active listening and
effective communication.
● Demonstrated excellent communication skills both verbal and written in order to
effectively interact with customers.
● Daily acknowledging and resolving customer complaints by phone and live chat
∙ Providing exceptional customer service to ensure customer satisfaction.
02/2021 to
Customer Service Agent
0/3/2024
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Pay one solution
Initiated customer engagement,effectively handling a high volume of inbound call
and outbound
● Achieved rapid ticket resolution, ensuring prompt issue closure and enhancing
customers satisfaction.
● Proactively generate leads,driving business growth and revenue increase by 20%
● Maintained records of client interaction, ensuring accurate data and informed
decision making.
● Increased customer retention by 30%, foster long- term relationship and loyalty.
06/2019 to Contact Center Agent
08/2020 MDS LOGISTIC COMPANY
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Contacting potential and existing customers to inform them about the company product.
Attending and addressing customers ' questions and complaints.
Asking questions to understand customers requirements and close sales.
Receiving inbound and outbound calls from customers.
Lodging of customers complaints on manage engine for proper resolutions – Generating of
Mcash codes for existing customers.
EDUCATIONAL QUALIFICATIONS
❖ Federal Polytechnic Ede, Osun StATE
⮚ Business Administration and Management (HND) 2017 - 2019
⮚ Business Administration and Management (OND) 2014 - 2016
❖ Ado Girls Secondary School, Onitsha Anambra State 2007 - 2012 ⮚
West African School Certificate (WAEC
TRAINING AND CERTIFICATION
❖ Sky World ICT Solution
⮚ Microsoft Office Training Ms Excel, Ms word and Ms PowerPoint
❖ Digital Witch IT SUPPORT Academy
❖ Virtual Assistance and IT Support training
❖ Customer Relationship Management
❖ Technical support and Telemarketing
