- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 28 years old
- Location:
- Lagos State, Lagos, Nigeria, Nigeria
- Experience:
- 2 years
Evelyn Adebayo
Customer support specialist & virtual assistant
📍
Nigeria
Lagos, Nigeria
+234 xxxxxxxxxx
📧 xxxxxxxxxxx
Professional summary
Customer-focused Virtual Assistant and Operations Support professional with
practical experience managing customer inquiries, order processing, and
administrative workflows in an eCommerce-style environment. Proven ability
to resolve customer issues, track orders, and maintain organized systems that
improve efficiency and customer satisfaction. Familiar with Shopify operations,
CRM tools, and remote collaboration, with strong attention to detail and the
ability to work independently in fast-paced settings.
KEY SKILLS
● Customer Experience & Support (Email, Chat, Phone)
● Order Management, Tracking & Fulfilment
● Returns, Refunds & Issue Resolution
● eCommerce Support Operations
● Virtual Assistance & Admin Support
● Data Entry & Database Management
● Google Workspace & Microsoft Excel
● CRM/Helpdesk Tools (Zendesk, Freshdesk – Familiar)
● Shopify (Orders, Discounts, Tracking – Working Knowledge)
● Research & Reporting
● Time Management & Multitasking
Professional EXPERIENCE
Customer Support & Operations Assistant (Self-Employed
Business)
Lagos, Nigeria
2022 – Present
● Managed daily customer inquiries across WhatsApp, phone, and social
media.
● Processed and tracked orders, ensuring timely updates and smooth
delivery.
● Resolved customer complaints and maintained strong customer
relationships.
● Assisted customers throughout the buying process, improving
conversions.
● Maintained accurate records using spreadsheets and trackers.
● Conducted post-delivery follow-ups to ensure satisfaction.
Key Achievements
● Improved response time, leading to better customer satisfaction.
● Increased repeat customers through effective follow-ups.
● Reduced order errors through proper tracking and organization.
● Successfully handled and de-escalated customer complaints.
Virtual Assistant (Administrative & Customer Support)
Freelance / Remote
2023 – Present
● Provided data entry, research, and document organization support.
● Maintained trackers and improved workflow organization.
● Assisted with customer communication and follow-ups.
Key Achievements
● Improved document and data organization for easier access.
● Consistently delivered tasks on time in a remote environment.
PORTFOLIO
Customer Support & Virtual Assistant Portfolio
● Handled customer inquiries and order processing for a small business
● Managed order tracking and delivery updates
● Maintained customer records using spreadsheets
● Conducted online research and administrative support tasks
● Provided customer follow-up and satisfaction support
● Customer Support Response Samples.docx
EDUCATION
Senior Secondary School Certificate Examination (SSCE)
Dickson Schools, Nigeria
2015
ADDITIONAL QUALIFICATIONS
● Virtual Assistant Skills (Self-trained / Online Learning)
● Customer Service & Communication Skills
● Basic eCommerce Operations Knowledge (Shopify)
● Administrative & Data Management Skills
TOOLS & TECHNOLOGIES
● Shopify (Basic: orders, tracking, discounts)
● Google Workspace (Docs, Sheets, Drive)
● Microsoft Excel (Basic)
● CRM Tools (Zendesk, Freshdesk – Familiar)
● Communication Tools (Email, WhatsApp, Phone)
ADDITIONAL DETAILS
● Based in Lagos, Nigeria (GMT+1)
● Available for UK/ USA business hours
● Reliable internet connection & remote setup
● Strong written and spoken English
● Detail-oriented, organized, and proactive
