Adebayo Akindele

WORK EXPERIENCE SOCIAL MEDIA SPECIALIST Deja Life Akindele Adebayo CUSTOMER SUPPORT/SOCIAL MEDIA SPECIALIST 25, Nile Crescent., Abuja, F.C.T, Nigeria. Dec 2021 - Nov 2022 Launched an email campaign that increased customer retention by 15%. Monitored and handled all customer support request through all social media channels, email, and live chat Performed thorough market research & competitive analysis to clearly understand and communicate product value preposition. Created SEO optimized article, and content resulting in 17% traffic and 3% increase in sales. - CUSTOMER SUPPORT SPECIALIST - Messina Glam PROFILE A fast learner with analytical thinking and problem solving skill with over 3 years experience in customer support, email marketing, customers data, sorting/analysis, and proposing result oriented decisions based on the analyzed data. Ability to work with little or no supervision, strong work ethics, proper time management skills with a very strong team building personality. SKILLS Responded to over 70 support request on Instagram monthly. Handled all customer support on facebook group and help with tracking of customers orders. Provided support to customers through live chat on the company website. Provided technical support, order processing support, tracking details support and return/refund support. Handled all customer support on Amazon US market place. CERTIFICATES/COURSES Fundamentals of Digital Marketing Attention To Detail Organizational Skill Excellent Communication Skills Grow with Google 2021 Excellent Time Managemet Data Analysis Zendesk Google 2020 Problem Solving Email Marketing Copywriting Critical Thinker Html/Css Team Work Ability Customer Support Contract Google Display Ads Certification Fundamentals of Graphics Design Coursera 2017 Mobile App Design Udemy 2017 Duolingo English Test 130