Ade Irma Kharisma
Bekasi, West Java | - |-| Linkedin.com/in/ade-irma-kharisma-24aaba14a/
PROFILE
A hardworking individual with 3+ years of experience as a Data mapping specialist with expertise in data mapping, data management, data analysis, etc. Proven capability in investigating and resolving data discrepancies, developing mapping rules, and analyzing B2B standards. Experienced in coordinating team activities, liaising with customers, and providing exceptional customer service. Well-versed in analysing, integrating, and evaluating data to provide solutions. A collaborative team player who empowers colleagues to deliver service excellence and stays up-to-date with industry trends and technologies. An individual with a problem-solving mindset and excellent communication skills. Able to work individually or as a team
EDUCATION
SMK Tunas Wisata IndonesiaBekasi
Tourism Major / Vocational School Degree2007 - 2010
WORK & INTERNSHIP EXPERIENCE
WebBeds Asia PacificJakarta
Contract SupportJan – Aug 2023
Managed and maintained accurate contract data by inputting and reviewing hotel contracts into the system.
Coordinated with contract managers and hotel sales representatives in Asia Pacific to ensure data completeness & sales performance.
Monitored and executed contract revisions and promotions in the system while ensuring high data accuracy.
Analyzed daily and monthly reports to identify potential booking issues and take corrective actions to ensure smooth operations.
Provided exceptional customer service by investigating and resolving booking issues and answering customer inquiries promptly.
Supported the supervisory manager by completing additional tasks as assigned while performing the administrative task
WebBeds Asia PacificJakarta
Data Mapping Specialist2018 - Dec 2022
Investigated and resolved unmatched/discrepancies from source data while ensuring high data accuracy.
Performed data-collecting activities while assisting in data management, visualisation, analysis, etc.
Developed and maintained mapping rules to facilitate data integration and optimize performance.
Analyzed and developed B2B standards and customized data integration mappings to meet business requirements.
Provided exceptional customer support while promptly responding to inquiries and providing effective solutions.
Stayed up-to-date with the latest industry trends and technologies related to data mapping and integration.
Collaborated with customers to analyze data integration requirements and developed regulations, documentation, and interfaces to integrate business partners involved in the project.
Carlsonwagonlit TravelJakarta
Travel Counselor2011 - 2017
Provided information to the customer and made the best travel arrangements for clients, including identifying the best/shortest route, flying hours, and compliance with the client's travel policy.
Built and maintained excellent client relationships and created a harmonious working environment within the team.
Ensured day-to-day client-related issues, queries, and requests were efficiently, accurately, and promptly addressed.
Assisted team members in overcoming work difficulties and empowered the team to deliver service excellence.
Coordinated with finance/accounting to ensure the client's card was accurately charged to the correct account and amount.
Dwijava Tour and TravelJakarta
Ticketing Agent2010 - 2011
Processed order transactions and provided customers detailed itineraries and tickets to ensure a smooth and hassle-free experience.
Followed up on potential customers to verify and ensure attendance and contacted previous or cancellation list customers to fill available or newly opened spaces while ensuring full occupancy and revenue.
Sold, printed, and issued tickets to guests while adhering to all policies and procedures of the company.
Collaborated with passengers and travel agents to resolve booking issues, fares and clarify rules while improving satisfaction.
Responded to customer inquiries about services or accommodations and promptly addressed issues or complaints, ensuring a positive customer experience.
SKILLS
Language: Indonesia (Native), English (Intermediate)
Hard Skills: Microsoft Office (Word, Excel, Powerpoint), G-Suite (Google Docs, Sheets, Slide)
Soft Skills: Discipline, Creative Thinking, Multitasking, Critical and Strategic Thinking, Agile, Communicative, Good Problem Solving, Adaptability, Teamwork, Project Management, and Time Management.
