Adaugo Uzoma Onuoha

Adaugo Uzoma Onuoha Virtual Assistant Abuja, FC,--Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients. Skills Customer relations and communications Excellent [Number] WPM typing speed Good Program files maintenance Good Filing and data archiving Good Records management Excellent Report Development Very Good Database administration Good Recordkeeping Excellent Executive presentations Excellent Multi-line phone proficiency Excellent Report analysis Very Good Meeting arrangements Excellent Customer and client relations Excellent Travel planning Excellent Writing reports Very Good Office administration Very Good Social media knowledge Excellent Scheduling and calendar management Excellent Document conversion Average Spreadsheet management Good Office management Meeting minutes Human resource laws Business administration Bookkeeping Payroll and budgeting Project planning Workflow planning Work History 2020-03 - Current Virtual Assistant Adage Events and Rentals, Owerri, Imo Completed administrative tasks by performing business correspondence, transcription and data entry. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Answered and screened 10 calls per 1 hour to provide information, schedule appointments and take detailed messages. Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing. Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by 15%. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. 2019-12 - Current Social Media Manager Desolution Events, Enugu, Enugu Analyzed and reported social media and online marketing campaign results. Developed marketing content such as blogs, promotional materials and advertisements for social media. Planned and instituted social media marketing plan for Desolution EVENTS. Managed team of 12 to generate original content and moderate online community members. Utilized techniques such as cold calling, networking and prospecting to develop new leads. Monitored online presence of company's brand to engage with users and strengthen customer relationships. Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably. Increased customer engagement through social media. Used App Radar to analyze conversion rates across multiple digital channels. Curated and segmented editorial content to increase engagement and channel growth. Improved page content, keyword relevancy, and branding to achieve search engine optimization goals. 2016-11 - 2018-09 Finance Manager Federation of Ex-colleges Students Christian Association, Lagos, Lagos Assessed expansion plans and present costs to forecast trends and recommend changes. Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development. Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance. Managed tracking of 8 offices and headquarters expenses. Developed forecasting tools to analyze revenue variance, business pipeline and industry trends. Created organizational structures to improve accounting and finance functions. Mitigated process gaps and managed all operational functions, including account openings, trades, documentation, regulatory compliance and marketing collateral. Education 2005-09 - 2011-07 High School Diploma Living Word Academy Secondary - Abia Elected to Library Cordinator 2010 2012-10 - 2017-12 Bachelor of Technology: Agricultural Extension Federal University of Technology Owerri - Imo State,Nigeria Software Canva Excellent Excel Excellent Lightroom pro Excellent Asana Excellent Dropbox Very Good Goggle Drive Excellent Languages English Excellent Igbo Excellent French Good