Adaugo Precious Maduabuchi

ADAUGO PRECIOUS MADUABUCHI Lagos State, Nigeria Phone: - | Email:- LinkedIn: https://www.linkedin.com/in/adaugo-precious-4b- Portfolio: https://www.canva.com/design/DAGiuZLTPww/SP0nMe3ykzA34ZqeVWVS5A/edit?utm_content PROFESSIONAL SUMMARY Detail-oriented and reliable Virtual Assistant with over 3 years of remote experience delivering high-quality administrative, customer service, and data management support. Adept at handling client communications, managing CRM systems, coordinating schedules, and assisting with financial documentation using tools like Salesforce, Zoho, Trello, and Google Workspace. Proven ability to streamline operations, enhance client satisfaction, and work independently in fast-paced virtual environments. Known for strong attention to detail, excellent communication skills, and a proactive approach to solving problems and supporting business objectives. PROFESSIONAL EXPERIENCE Customer Service Representative/ Data Entry Clerk Wendy Solutions – Remote April 2023 – Present Responded to over 100 client inquiries and complaints weekly, ensuring swift follow-ups and resolution of urgent issues, resulting in a 20% increase in client satisfaction. Maintained and organized digital files, ensuring easy access and up-to-date records for financial reporting and compliance. Assisted in preparing and reviewing financial reports, ensuring accuracy and timely delivery. Managed executive schedules, coordinated meetings, and facilitated seamless communication between clients and internal teams. Collaborated with financial advisors to ensure clients received prompt and accurate service. Virtual Assistant & Data Entry Freelance – Remote March 2021 – April 2023 Coordinated complex schedules for multiple clients, optimizing time management and improving meeting efficiency. Assisted with the preparation and delivery of financial reports, presentations, and documents, ensuring precision and alignment with client needs. Managed CRM systems, logging communications, tracking client interactions, and ensuring accurate data entry in Salesforce and Zoho. Supported project management by tracking milestones, assigning tasks, and ensuring deadlines were met using Trello and Asana. Delivered excellent customer service, addressing inquiries, managing client requests, and cultivating long-term client relationships. Front Desk/ Cashier Kilimanjaro - Enugu January 2019 - August 2019 Welcomed and assisted customers in a fast-paced food environment. Managed cash and POS transactions accurately. Ensured customer satisfaction through professional service. Ensured accuracy with transactions, handling cash correctly and minimizing errors. Ensured customers had a positive experience and addressing any concerns. Kept the front desk and surrounding area clean, organized, and well-maintained. Handled tasks such as filing, data entry, or other administrative duties as needed. Sales Representative Quintessence Tiles Company, Enugu January 2018 – December 2018 Promoted company products and maintained customer relationships. Identified potential customers, understanding their needs and presented solutions. Handled inquiries and provided tailored recommendations. Negotiated prices to close deals. Met and exceeded sales goals. Addressed customer concerns, resolved issues, and ensured customer satisfaction. EDUCATION Federal University of Technology, Owerri – Imo State B.Agric. Tech (Hons) in Soil Science and Technology 2019 – 2024 SOFT SKILLS Communication - Verbal and non verbal Time Management Organizational Skills Customer Service Financial Support Administrative Support Data Entry Attention to Detail Self-Motivation Problem-Solving Adaptability Personal effectiveness TECHNICAL SKILLS Microsoft Office Suite Google Workspace Tech Savvy Project Management Property management CRM Platforms Graphic Design TOOLS AND PLATFORMS Google Workspace, Microsoft Excel, Trello, Canva, WhatsApp Business, Zoom, Slack, Clockify, Hubspot, Asana, Monday.com, Hospitable, Guesty, Airbnb, Bookings.com CERTIFICATIONS Working As A Virtual Assistant | Alison Introduction To Payroll Accounting | Alison Data Entry Tools And Techniques | Alison Mastering Data Analysis Using Microsoft Excel| Alison Manage And Report With Microsoft Excel {Basic} | Alison Executive Assistant Mastery | Alison REFERENCES Available upon request.