Adaugo Ohaegbulem

ADAUGO QUINATE OHAEGBULEM Lagos, Nigeria - –-Administration || Operations|| Virtual Assistance|| Customer Service. PROFESSIONAL SUMMARY A dedicated and detail oriented executive assistant and customer service professional with 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision, supporting executives and senior management, with proven ability to manage administrative task, streamline operations, developing relationships to ensure customer loyalty and business growth and also maintain efficient office environment. Skilled in effective communication, scheduling travel coordination, email management, support customers, and project management. SKILLS • • • • • • • • • • • • • Problem solving attitude Google workspace Email/Chat support Virtual Assistance Complaint resolution Self-Motivated CRM tools ( HubSpot, Trello, Calendly, Monday.com) Lead generation Administrative support Calendar management Negotiation and budget management skill Effective communication Customer service PRFESSIONAL EXPERIENCE Administrative Assistant / Operations Firstkings Global Logistics Limited. Randle Road Apapa, Lagos, Nigeria. September 2022 – November 2023 • • Maintained confidential files and records, Handling sensitive information with discretion and professionalism Provided comprehensive administrative support to CEO • • • • • • • Ensure collaborations of operational team and administrative team Track shipment and update job profiles Manage and organize emails Managed office supplies, vendors relationships and office equipment to ensure smooth daily operations Drafted and proofread emails, presentations and reports for executive review, ensuring accuracy and clarity Update client and customers on status of job Budget planning, operation costing and reporting to management Executive / Virtual Assistant Ryder Informatic Development Ltd Plymouth, London March 2021- April 2022 • • • • • • • Co-ordinate travel arrangement for the executive manager and senior management Responded to inquires from clients and external stake holders, providing timely and accurate information. Managed company emails Handled incoming calls, screened inquires to appropriate personnel Assisted a team of department managers with scheduling, appointment setting, meeting coordination and document preparation Managed office inventory and supply ordering, optimizing efficiency and reducing cost by 15% annually Run errands for the executive management Administrative Assistant Dukweson Logistics Limited Block 19, Anjorin Plaza, Apapa, Lagos, Nigeria. March 2018 – January 2021 • • • • • • Collaborated with every department to make sure all task are carried out properly and provide documents needed for the task Provided administrative support Managed office supplies, stock and place orders Managed office monthly budget, provide report on the monthly budget Track vessels of incoming jobs Arrange travel and accommodation for the management • Handled incoming calls from customers, screened their inquires to the right personnel responsible for the inquires and also follow up to make sure the inquiries are resolved. EDUCATION Bachelor of Technology (B.Tech): Crop Science Technology Federal University of Technology Owerri Caro Favored College : WASSCE TRAINING AND CERTIFICATIONS Digital Witch Support Community On Demand IT skills training ALX Virtual Assistant Training