ADAUGO KINDNESS IWUNZE
Apapa, Lagos, Nigeria
- –--- LinkedIn
Professional Summary
A highly organized and detail-oriented Virtual Assistant with 2 years plus of experience in administrative roles, customer service, complemented by a strong background in business development. Adept at managing diverse tasks, from scheduling and correspondence to client relationship management and market research. Excels in providing exceptional support and ensuring smooth operations in fast-paced environments. Seeking to leverage expertise in Administrative Assistance, Virtual Assistance, and Customer Service to contribute effectively to your team.
Skills
Customer Service
Virtual Assistance
Complaint resolution
Order Processing
Email/Chat Support
Effective Communication
Troubleshooting
Administrative Support
CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com )
Task and Time Management
Microsoft Office Suite
Data Entry
Appointment Scheduling
Google Workspace
Time Management
Calendar Management
Call Documentation
Business Development
Market Research
Problem-Solving
Administrative Assistance
Virtual Assistance
Client Relationship Management
Communication and Presentation
Data Management and Analysis
Customer Service & Relations
Task and Time Management
Problem Solving and Decision-Making
Scheduling and Calendar Management
Account Management
Brand Management
Business Development
Market Research
Integrated Marketing
Contract Negotiation
Problem-Solving
Work History
01/2024 to Current
Customer Service
May27 Couture – Lagos, Nigeria.
Greets and assist customers upon entry, providing a high-level personalized service in product selection, fitting, and styling to enhance customer satisfaction and loyalty.
Built rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery.
Manages customer transactions, including order placement, payment processing, and coordination of timely deliveries.
Implement an efficient customer contact management system, reducing data discrepancies by 20% and improving customer response time.
Provides outstanding assistance to over 1500 customers over the month, contributing to a 25% increase in positive customer reviews through a customer-centered service approach.
Manages the outsourcing of products to online customers, ensuring efficient order fulfillment and customer satisfaction.
Plays a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10%.
09/2023 to 12/2023
Business Development Officer
Memose International Limited – Lagos, Nigeria
Developed and executed customer development strategies,email marketing successfully increasing market penetration and client acquisition.
Implemented branding initiatives and marketing activities that enhanced corporate recognition and expanded the company's market presence.
Built and nurtured corporate relationships with key clients, resulting in long-term partnerships and increased business opportunities..
Facilitated service level agreements and negotiated contracts, ensuring favorable terms and successful project execution.
11/2021 to 12/2023
Virtual Administrative support (NYSC)
Softlet - Shortlet booking company – Lagos, Nigeria
Oversaw and coordinated all administrative activities, ensuring efficient operations across the organization.
Managed the CEO’s calendar, email, and social media accounts, ensuring seamless communication, scheduling, and digital presence.
Set appointments and coordinated schedules, optimizing time management and ensuring timely meetings with clients and team members.
Attended meetings, diligently taking detailed minutes, and ensuring that follow-up actions are promptly addressed and communicated to all relevant parties.
I managed a portfolio of 200 clients, ensuring seamless booking experience.
Generated over 3000 leads of host (apartment owners) through lead generation tools.
Successfully cold-called host (apartment owners) resulting to 1000 listing on the company’s website.
Handled travel arrangements of the executives.
Education
2014
Bachelor of Science: Microbiology
Michael Okpara University of Agriculture, Umudike – Umuahia, Abia State, Nigeria
Training/Certifications
Digital Witch Training: On-Demand IT support skills
LinkedIn Certificate: Customer Services System
Linkedin Certificate: Hubspot
Jobberman Soft Skills Training
