Adaora Nnamchi

Adaora Nnamchi Port Harcourt, Nigeria • -•-• LinkedIn https://www.linkedin.com/in/adaora-nnamchi- CUSTOMER SERVICE MANAGER SUMMARY Goal oriented customer service officer with over 8 years of experience resulting to an undeniable great achievement in the field. Enhancing customer satisfaction. Proven track record in implementing effective service strategies and driving continuous business growth through strategic plans. CORE SKILLS Proficiency in Google Sheets, docs and excel. Effective communication Empathy Problem solving  Time management Patience Attention to details Adaptability Good speaking skill  Good interpersonal relationship. PROFESSIONAL EXPERIENCE Belcommuncations and Integrated services, Port Harcourt, Nigeria. 2021– Present Customer service manager Address and solve complex customer complaints and issues directly. Collect and review customer feedback to drive improvements in service delivery. Answer customer calls promptly and improved on-hold wait times. Prepare and present reports on service performance and customer satisfaction to management. Keep up with company trends to project company's visibility and attract prospective customers. First City Monument Bank, Port Harcourt, Nigeria. - Customer service officer  Assisted customers with opening and managing their accounts. Helped customers to navigate and troubleshoot issues with mobile banking apps. Educate customers about banking services, and financial management. Grew banking portfolio by delivering the highest levels of customer service. Arrange and negotiate financial transactions that led to revenue growth. Built and managed loyal, profitable clients bases. Homzy Nigeria Limited, Enugu State. - Customer service officer Manage customer's service requests Follow up with customers to ensure satisfaction and resolve delayed issues. Answered up to 20-25 calls daily from customers Suggest services or products that meet customer’s needs. Maintain accurate records of customer interaction and transactions. EDUCATION ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY,  Enugu State, Nigeria 2011 CERTIFICATIONS & OTHER VSAVVY ACADEMY Virtual Assistant certifications                                                                                 2024 LA PLAGE Advanced customer service certifications.                                                                                   2024 LANGUAGE: English Language (Native)