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Feedback From: Customers Type: Needs improvement Description: Customers Needs improvement Ticket accuracy Customers Went well Tablet Functionality and Ease of Use Project team Went well Responsive problem solving Project team Went well Feedback Collection and Analysis Project team Needs improvement Staff Training Project team Needs improvement Issue anticipation and mitigation Project team Needs improvement Planning and resource management Table turn time Evidence: 54% of customers waited 15+ minutes for their tables 28% of customers reported their orders/modifications were not prepared correctly Actions: Analyze the problem of tickets getting sent back to improve kitchen efficiency. Get Seydou to check on the technical issue and Establish a dedicated technical support team or procedure to promptly address any technical issues. 1. 32% rated the experience as "Great" and Make tablet interface more intuitive and 28% as "Good" on a scale of 1-5. 2. user-friendly to contribute to an even greater 78% of customers signed up for the customer experience newsletter on the tablet, suggesting user engagement. The project team showed agility in Maintain a high responsiveness to addressing technical issues encountered addressing issues during the POS integration process. The team gathered meaningful data Maintain actively listening to insights to through customer surveys and enhancing the overall customer experience. retrospectives to identify areas of improvement, such as table turn time and food order accuracy. Feedback from the retrospective meeting Develop training sessions that cover both highlighted a lack of understanding tablet usage and broader service operations between front and back-of-house staff and to improve staff readiness and cooperation. the need for better training. The team encountered internal operational Thorough location-specific assessments issues during implementation that had not before planning to minimize disruptions and been adequately planned for. ensure smoother project execution. The retrospective meeting revealed Improving resource management and challenges in planning and accounting for planning processes to mitigate these issues staff availability and unexpected vacation in future rollouts for smoother time. implementation and fewer disruptions.