Adaobi Cynthia Obieze

OBIEZE ADAOBI CYNTHIA • Olodi Apapa, Lagos State (-•-Professional Summary Operation focused administrative and business professional, offering two years track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Full name: Obieze Adaobi Cynthia Email address:-TOOLS Google Docs Google Workspace Zoom SKILLS ● Multitasking ● Microsoft word ● Flexible and Adaptable ● Teambuilding ● Stock records Management ● Teamwork and Collaboration ● Data Entry ● Customer service Microsoft Excel Airbnb Booking,com ● Written and Oral communication ● Clerical Support ● Calendar management ● Decision Making ● Time Management ● Analytical and Critical Thinking ● Microsoft Excel ● Email management PROFESSIONAL EXPERIENCE Customer Service/ Office Assistant Foresight And Success Trends Ltd February 2024 - November 2024 ● Handled up to 80 to 100 incoming and outgoing customer inquiries via emails, calls and chats, maintaining an average response time of under two hours ● Provided clerical support, addressing routine and special requirements. ● Managed schedules of staff, arranged meetings, coordinated appointments and organised travel arrangements. ● Developed correspondence letters, memos and emails. ● Completed clerical tasks such as filing, copying and distributing mail. ● Handled customer feedback and giving accurate data entry information Sales Representative Cway Food And Beverages Ltd November 2022 - February 2024 ● Manages and ensures that products gets to retailers, modern trade stores from the company distributor by coaching, motivating, and overseeing sales team ● Tracked all inventory levels and I engage in market research, reporting competition activities and giving sales reports leading to a 50 percent revenue. ● Ensures all processes involved in distribution of products from company warehouse to retail outlets end is monitored and executed ● Engage in direct and indirect penetration sales ● Focus to sell across all company brands and SKUs in profitable proportion to ensure revenue and growth ● Handled wet sampling activations across stores ● I ensure that company product planogram is achieved to the LOOK OF SUCCESS and maintained in retail outlets which will drive impulse sales in outlets ● Ensured that all company product are marketed in targeting customers needs EDUCATION B. Sc| (Second class): Business Management 2021 University of Nigeria– Enugu, Enugu State ACCOMPLISHMENTS ● Successfully built constructive employee relationships with the staff to maintain workforce engagement, commitment and flexibility at Cway food and Beverages ltd CERTIFICATIONS ATTAINED: Health, Safety and Environment certificate level 1 :( 2020) Onshore and Offshore Safety Institute ( 2020) Data Analytics (2024) Airbnb, Short Term Rentals (2024) HOBBIES: Reading, cooking, networking and encouraging people. REFERENCES Available on request