Adams Edwin Agbo

Agbo, Edwin Adams Lokogoma, Abuja - •- Professional Summary Results-driven Technical Support Engineer with 6 years of experience providing comprehensive technical assistance and support to customers. Proficient in diagnosing, troubleshooting, and resolving a wide range of technical issues in a timely manner. Skilled in utilizing various support tools and platforms to deliver exceptional customer service and ensure client satisfaction. Proven track record of collaborating with cross-functional teams to implement effective solutions and enhance product functionality. Seeking to leverage technical expertise and problem-solving abilities to contribute to the success of your organization. Technical Support Engineer Nestle Nigeria Jun 2016 - Feb 2017     Provided technical support to customers via various channels, resolving issues related to Nestle products and services. Collaborated with cross-functional teams to identify and resolve technical issues, ensuring customer satisfaction. Conducted troubleshooting and diagnosis of technical problems, escalating complex issues to appropriate teams. Maintained accurate records of customer interactions and resolutions using CRM software. Technical Support Engineer Ochacho Real-Homes Ltd, Abuja Nov 2017 - Aug 2022     Managed technical support for real estate clients, assisting with website navigation, property listings, and online inquiries. Implemented crisis management strategies to address technical issues promptly, maintaining positive client relationships. Conducted training sessions for clients on how to use online platforms effectively, improving user experience. Collaborated with the IT team to test and implement software updates, ensuring system functionality and security. Key Achievements   Successfully resolved over 500 technical issues at Nestle Nigeria, achieving a customer satisfaction rating of 95%. Implemented an online support portal at Ochacho Real-Homes Ltd, reducing response time for technical inquiries by 50%. Skills       Technical Troubleshooting Customer Support CRM Software IT Training Problem-solving Communication Skills Education Bachelor of Arts (Hons) in English Language and Literary Studies Benue State University, Makurdi March 2012 - Feb 2017 Certifications  Digital Marketing - Google Digital Garage Additional Information    Fluent in English Proficient in customer relations Strong interpersonal skills and ability to work in a team environment