Adam Ostasz
Client Success Manager
As the most critical aspect of customer satisfaction I will develop relationships,
influence new projects and be the clients champion from start to finish. With extensive
leadership experience I work to cultivate strong interpersonal connections, proactively
cross-sell and upsell solutions, grow technical accounts and deliver scalable results.
Personal Info
2014 - 2016
Profile:
ostaszadam.wixsite.com/adam
Project Supervisor
Retail Data Systems
Responsibilities:
E-mail:-
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Cell:
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Skills
Identify, develop and maintain strong client relationships
Align products with account strategy
Manage and grow existing accounts
Utilize CRM as long-term customer solution roadmap
Supervise cross-functional team projects
Influence cross-selling and upselling of services and software
Achievements:
Resourceful
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champion
Communication
proficient
Integrative Thinker
advanced
Management
competent
Curiosity
2013 - 2014
Liaised 73 customer-facing accounts across 3 states
Maintained 100% satisfaction, delivery accuracy and retention
Persuaded 11 clients to sign 3-year contracts winning $793k
Developed 200+ CRM profiles and created 73 account strategies
Communicated clear descriptions of client visions to teammates
Generated over $1m revenue by upselling quality POS systems
Dispatch Manager
Lafarge
Responsibilities:
• Manage product quota for existing clients and procure new clients
• Customer consultations with project management projections
• Supply the demand by assuring uninterrupted product availability
instinctive
Adaptability
expert
Interests
Achievements:
Skill Development
• Upheld long-term contracts and delivered 2 new partnerships
• Presented clear roadmaps for better understanding of workflow
• Sustained $150k revenue daily, struck 2 deals totaling $1.7m
always
Risk Management
often
Volunteer Work
occasionally
2010 - present
One Incredible Look LLC
Responsibilities:
• Ask the right questions in order to solve the problem
• Follow natural curiosity, continually adapt and learn new things
• Build unique client relationships and promote business growth
Affiliations
United Tang Soo Do Federation
2nd Dan Black Belt
Polish-American Cultural Society
Deputy Leader
Achievements:
• Discovered and developed micro-niche market
• Returned $90k on $31k venture capital investment within 1 st year
• Consulted 4 clients with opportunities for integrative solutions
Volunteer Work
Animal Shelters
Technologies
Windows, Linux, UNIX, Virtual Box
Google Apps, Microsoft Office 2016
vTiger, Clientele, Scanmaster, Aloha
GoToMeeting, Dropbox, Hangouts
TeamViewer, Remote Desktop, Skype
Adobe Creative Suite, Visual Studio
Java, C++, HTML, CSS, MySQL, Oracle
If we don’t take care of the customer,
somebody else will.
Technological Consultant
2009 - 2010
International Logistics Coordinator
C&F Worldwide Agency Corp.
2008 - 2009
Maintenance Supervisor
Ashco Inc.
2006 - 2008
Irrigation Foreman
Earthworks
2004 - 2006
Window Cleaner
Tip Top Glass & Window Cleaning
2013
Associate of Science in Network Engineering & Security
Florida Career College
2008
Associate of Science in Philosophy
Florida State College of Jacksonville