Adam Ostasz

Adam Ostasz Client Success Manager As the most critical aspect of customer satisfaction I will develop relationships, influence new projects and be the clients champion from start to finish. With extensive leadership experience I work to cultivate strong interpersonal connections, proactively cross-sell and upsell solutions, grow technical accounts and deliver scalable results. Personal Info 2014 - 2016 Profile: ostaszadam.wixsite.com/adam Project Supervisor Retail Data Systems Responsibilities: E-mail:- • • • • • • Cell: - Skills Identify, develop and maintain strong client relationships Align products with account strategy Manage and grow existing accounts Utilize CRM as long-term customer solution roadmap Supervise cross-functional team projects Influence cross-selling and upselling of services and software Achievements: Resourceful • • • • • • champion Communication proficient Integrative Thinker advanced Management competent Curiosity 2013 - 2014 Liaised 73 customer-facing accounts across 3 states Maintained 100% satisfaction, delivery accuracy and retention Persuaded 11 clients to sign 3-year contracts winning $793k Developed 200+ CRM profiles and created 73 account strategies Communicated clear descriptions of client visions to teammates Generated over $1m revenue by upselling quality POS systems Dispatch Manager Lafarge Responsibilities: • Manage product quota for existing clients and procure new clients • Customer consultations with project management projections • Supply the demand by assuring uninterrupted product availability instinctive Adaptability expert Interests Achievements: Skill Development • Upheld long-term contracts and delivered 2 new partnerships • Presented clear roadmaps for better understanding of workflow • Sustained $150k revenue daily, struck 2 deals totaling $1.7m always Risk Management often Volunteer Work occasionally 2010 - present One Incredible Look LLC Responsibilities: • Ask the right questions in order to solve the problem • Follow natural curiosity, continually adapt and learn new things • Build unique client relationships and promote business growth Affiliations United Tang Soo Do Federation 2nd Dan Black Belt Polish-American Cultural Society Deputy Leader Achievements: • Discovered and developed micro-niche market • Returned $90k on $31k venture capital investment within 1 st year • Consulted 4 clients with opportunities for integrative solutions Volunteer Work Animal Shelters Technologies Windows, Linux, UNIX, Virtual Box Google Apps, Microsoft Office 2016 vTiger, Clientele, Scanmaster, Aloha GoToMeeting, Dropbox, Hangouts TeamViewer, Remote Desktop, Skype Adobe Creative Suite, Visual Studio Java, C++, HTML, CSS, MySQL, Oracle If we don’t take care of the customer, somebody else will. Technological Consultant 2009 - 2010 International Logistics Coordinator C&F Worldwide Agency Corp. 2008 - 2009 Maintenance Supervisor Ashco Inc. 2006 - 2008 Irrigation Foreman Earthworks 2004 - 2006 Window Cleaner Tip Top Glass & Window Cleaning 2013 Associate of Science in Network Engineering & Security Florida Career College 2008 Associate of Science in Philosophy Florida State College of Jacksonville