Adam Britanyak

Adam Mercer Britanyak 3733 SE Washington St. Portland, OR 97214-- Experience Central VIMO Quarantine Shelter Portland, OR: General Staff January 2020 - Present ● Closely monitoring the covid symptoms and medical concerns of patients throughout their stay ● Ensuring the property is properly sanitized and kept clean per current governmental regulations ● Collecting the medical information of and explaining the rules and guidelines to patients when they arrive ● Resolves guest concerns with a trauma-informed approach and, if needed, delegate problems to peer support, medical staff, or site management ● Delivering food, drinks, medication, and sundries to rooms ● Maintaining security on the property and working together to ensure the safety of fellow staff members and patients ● Keeping logs of occupancy, room status, maintenance needs, and supplies Jupiter Hotel/ The Next Portland, OR: Front Desk Lead August 2015 - January 2020 ● Independent problem-solving when resolving any billing issues, communicating with booking agents, and maintaining a comfortable workspace for guests and employees ● Preparing rooms and room packages prior to guest arrival, keeping in close communication with housekeeping in the process ● Ensuring each guest has a positive experience during their stay, while accommodating any needs or requests ● Providing suggestions and feedback to upper management during team meetings, and improvised solutions to challenges that arose in opening a new property (The Next) ● Proudly promoting the hotel and restaurant on premises to future guests, bringing more business to the company Amazon November 2013 – June 2015 Sumner, WA: Machine Operator/Warehouse Associate ● Worked as a Gemba employee representative for the duration of the peak season, where my responsibilities consisted of gathering floor associate's concerns and ideas for improvements, presenting these issues to the senior members of relevant departments (i.e.: safety, engineering, staffing), and ensured all involved have the resources to complete the projects. ● Maintained constant cooperation with other departments to meet daily quotas ● Organized and found orders ready for shipping and those coming from receiving ● Operated a Manlift and Forklift safely and efficiently Hastings Entertainment May 2009 – July 2010 Richland, WA: Counter Team Lead ● Provided exceptional customer service, ensuring customers found books and music they were looking for, and tending to any issues as they arose ● Responsible for inventory, merchandising, alphabetizing, and handling money through cashiering ● Resolved customer complaints in a professional manner, and aided in creating an environment where employees could speak up and provide feedback for an optimal work space ● Delegated tasks to other team members, focusing on collaborative efforts to reach each day’s goals REI Distribution Center March 2006 – February 2008 Sumner, WA: Stock Clerk ● Responsible for communicating amongst team members efficiently to meet nightly quotas ● Stocked incoming products accurately for online and retail stores ● Maintaining a calm businesslike manner in a high paced environment ● Other job duties included: receiving, routing, taking inventory, and packaging Education Portland Community College, Portland, OR 2019-Present Washington State University, Richland, WA 2008 – 2009 Radiography Program Major: Nursing Sumner High School, Sumner, WA Regents Diploma Additional Training, Certifications, & Skills ● 13 years in customer service and hospitality, including lead roles 2000 – 2004 ● ● ● ● ● Excellent interpersonal skills 7 years experience in billing and accounts Excellent organization skills and attention to details Always arrive early to work, with a positive attitude Proficient in 10-key, Microsoft Office, and Mac OS References available upon request